Engagement Manager (Client Transition Manager) | 100 % Remote (EST)
MUST HAVE experience in Pharmaceuticals or Life sciences
Position Summary
The Engagement Manager serves as the primary point of coordination for client transition initiatives involving enterprise data, reporting, analytics, and technology solutions. This individual is responsible for driving successful implementation efforts, managing stakeholder relationships, supporting organizational change, and ensuring clients successfully adopt new products, services, or data solutions.
Key Responsibilities
Client Transition Leadership
· Lead client transition and implementation activities from planning through completion.
· Develop and execute transition plans, timelines, and communication strategies.
· Track milestones, dependencies, risks, and open action items.
· Ensure smooth onboarding and adoption of new solutions and services.
Cross-Functional Leadership
· Partner with Product, Project Management, Operations, Commercial, ClientServices, Development, and Business teams.
· Coordinate activities across multiple departments to ensure successful execution.
· Provide recommendations regarding implementation strategy, adoption planning, operational readiness, and process alignment.
· Serve as the central point of communication across business and technical stakeholders.
Issue Resolution & Risk Management
· Identify, track, and resolve complex client issues and operational challenges.
· Coordinate escalation management across internal teams.
· Drive timely resolution of risks, blockers, and implementation concerns.
· Maintain accountability for issue ownership through closure.
Client Relationship Management
· Build trusted relationships with client stakeholders and executive sponsors.
· Act as the primary contact throughout the implementation and adoption lifecycle.
· Communicate project status, risks, milestones, and next steps.
· Ensure a positive client experience and successful long-term partnership.
Change Management & Adoption
· Identify barriers to adoption and organizational readiness.
· Align internal and external stakeholders throughout transition efforts.
· Support business process changes associated with new tools, platforms, or services.
· Drive user adoption through communication, training, and stakeholder engagement strategies.
Process Improvement
· Identify opportunities to improve implementation, onboarding, and transition processes.
· Document lessons learned and best practices.
· Create repeatable frameworks, templates, and operational procedures.
· Recommend efficiencies that enhance both client experience and internal execution.
Required Qualifications
· Bachelor's Degree or equivalent experience.
· 5-8+ years of experience in one or more of the following:
o Engagement Management
o Client Success
o Project Management
o Program Management
o Consulting
o Change Management
o Delivery Management
o Account Management
o Business Transformation
· Strong stakeholder management and relationship-building skills.
· Experience managing multiple projects, workstreams, and priorities simultaneously.
· Strong problem-solving and analytical capabilities.
· Experience working with executive leadership and cross-functional teams.
· Excellent written and verbal communication skills.
· Ability to travel as needed.
Preferred Qualifications
· Experience operating within highly matrixed organizations.
· Strong business acumen and client-facing consulting experience.
· Experience leading enterprise implementations, onboarding initiatives, or transformation programs.
· Experience with reporting, analytics, data products, or technology solutions.
·
Proficiency with:
o Microsoft Excel
o Microsoft PowerPoint
o Smartsheet
o Project Management tools
o Visualization and reporting platforms
· Strong organizational, facilitation, and presentation skills.
Skills
Engagement Manager, Delivery Manager, Client consulting, Project Manager, Change Management, Account Management, Data, pharmaceutical industry, complex datasets, Cloud, Data Migration, Platform Engineering
Top Skills Details
Engagement Manager, Delivery Manager, Client consulting, Project Manager, Change Management, Account Management, Data, pharmaceutical industry
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Durham, NC.
Pay and Benefits
The pay range for this position is $37.00 - $40.86/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract position based out of Durham, NC.
Application Deadline
This position is anticipated to close on Nov 17, 2026.
Workplace Type
This is a fully remote position.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
