Clinic Supervisor - #Staff

Johns Hopkins University • Baltimore, MD • 2h ago

We are seeking a Clinic Supervisor who will oversee and direct the daily activities of staff in a small, but high-volume Oculoplastic sub-specialty clinic, to ensure a smoothly functioning office and good patient relations. Provides direct support and is the primary contact for registration staff on operational and administrative tasks including those related, but not limited to: authorizations, appointment scheduling, surgical scheduling, registration, and insurance questions. Serves in supervisory capacity to orient, train, and direct new patient service coordinators (PSC), surgical schedulers, and medical office coordinators (MOC). Manages weekly schedules to ensure adequate coverage/support. Serves as primary resource in a team-focused environment. Addresses patient questions and concerns. Resolves issues promptly and accurately. Uses electronic medical record system to document all interactions with patients. Works with payors to learn requirements and obtain necessary authorizations for clinical procedures, services, medication and supplies. Acts independently with professionalism and efficiency.

Specific Duties & Responsibilities

Trains new patient service coordinators and serves as lead for current PSC staff and other Medical Office Coordinators.

Trains surgical scheduler and serves as lead for current scheduling staffing.

Overseas and directs the day-to-day activities of PSCs, Techs and other medical office coordinators.

Assists with patient scheduling and registration, check-in/check-out and coordination of cancellation and rescheduling of clinics

Acts as subject matter expert for practice regarding insurance information, both government and commercial.

Routinely addresses complex situations based on past experiences, knowledge and understanding of healthcare resources and how they should be used. Examples may include working with VIP patients, international patients, insurance and unique scheduling situations.

Educates patients authoritatively about their coverage and payment responsibilities.

Obtains pre-certification/authorization and/or referrals as required by payors for clinical procedures, services, and medication

Ensures patients understand and sign all necessary documentation related to insurance coverage (e.g. Advance Beneficiary Notice form, Exclusion of Benefits form, etc.).

Collects payment/s from patients as needed. Follows protocol for time-of-service collections.

Documents insurance information in the patient's electronic medical record system accurately.

Reviews schedules in advance to verify insurance requirements and scheduled procedures and services requiring pre-authorization have been obtained.

Stays current on notices from payors on requirements for prior authorizations on new procedures, services and medications.

Acts as primary point person for questions from interdisciplinary divisions such as the Call Center and other Wilmer clinics for questions pertaining to the Oculoplastic service.

Resolves patient questions promptly. Involves other staff/faculty or divisions as needed (e.g. billing).

Monitors In-Basket messages daily. Runs weekly and monthly reports to monitor volume, completion rate and staff productivity.

Participates in tasks needed to ensure compliance with regulatory requirements.

Monitors registration workflow; recommends and implements improvements.

Acts as a resource for the Fellowship program: Responsible for Administrative tasks associated with the interview, credentialling, and onboarding of at least 1 Fellow.

Offers administrative assistance to each of the 5 Faculty.

Other duties as assigned.

Minimum Qualifications

High School Diploma or graduation equivalent.

Four years related experience, including previous lead or supervisory experience.

Additional education may substitute for up to one year of required experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

Two years college or equivalent work experience.

Two years related ophthalmology/JHH system work experience.

Medical terminology.

Knowledge of medical insurance coverage.

Classified Title: Clinic Supervisor

Role/Level/Range: ATO 40/E/03/OF

Starting Salary Range: $21.80 - $37.80 HRLY ($61,984 targeted; Commensurate w/exp.)

Employee group: Full Time

Schedule: Monday-Friday, 8:30 am - 5:00 pm

FLSA Status: Exempt

Location: School of Medicine Campus

Department name: SOM Oph Oculoplastics

Personnel area: School of Medicine

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Similar Jobs

Home Health Clinical Manager

CenterWell • Columbia, MD • 7h ago

Hospital & Medical

Become a part of our caring community As a Clinical Manager at CenterWell Home Health, reporting to the Branch Director, you will lead and support a team of dedicated clinicians who deliver compassionate, high‑quality ca...

7h ago

Go to Apply

Home Health Physical Therapist-Per Diem

CenterWell • Columbia, MD • 7h ago

Hospital & Medical

Become a part of our caring community As a therapist at CenterWell Home Health, reporting to the Clinical Manager, you will help patients regain strength, mobility and independence, from the comfort of their homes. By de...

7h ago

Go to Apply

OR Registered Nurse (RN)

Amergis • Baltimore, MD • 22h ago

Hospital & Medical

OR Registered Nurse (RN) Setting: Healthcare Facilities Job Type: Travel Pay: $2904 / Week Hours: 40.00 Location: Baltimore, MD Amergis Healthcare Staffing is seeking an Operating Room Nurse responsible for scrubbing and...

22h ago

Go to Apply

2027 Electrical Design and Technology Internship - Baltimore MD

Northrop Grumman • Baltimore, MD • 1d ago

Hospital & Medical

RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: No CLEARANCE TYPE: None TRAVEL: No Description At Northrop Grumman, our employees have incredible opportunities to work on revol...

1d ago

Go to Apply

Medical Assistant Primary Care

Ascension Health • Catonsville, MD • 2d ago

Hospital & Medical

Your future role at a glance Location: Catonsville, MD Facility: Seton Medical Group Department: Primary Care Schedule: Day | Full-time How you'll make an impact in this role Clinical Support: Assist physicians and nurse...

2d ago

Go to Apply

Sr. Claims Specialist, Professional Liability | Medical Malpractice

Sedgwick • Annapolis, MD • 2d ago

Hospital & Medical

US Telecommuter R80029 By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your...

2d ago

Go to Apply

Clinical Content Associate Director - Clinical AI Scientific Evidence and Publications (UpToDate)

Wolters Kluwer • Annapolis, MD • 2d ago

Hospital & Medical

LOCATION: U.S. locations - remote/hybrid (8 days a month in the office). For physicians - Candidates within commuting distance of a Wolters Kluwer office will be considered for hybrid employment (within 50 miles of an of...

2d ago

Go to Apply

Physical Therapy Aide

ATI Physical Therapy • Baltimore, MD • 2d ago

Hospital & Medical

Overview Title: Physical Therapy Aide Status: Part-time 25 hours per week Hours : Monday-Friday Location: Baltimore, MD - Essex Join a collaborative team dedicated to delivering exceptional patient care as a Physical The...

2d ago

Go to Apply

Oracle Health Federal Senior Financial Analyst

Oracle • Annapolis, MD • 3d ago

Hospital & Medical

Job Description The Federal Consulting team at Oracle Health is seeking a Project Analyst to play a key role in driving operational excellence across our growing portfolio of federal healthcare clients. This position off...

3d ago

Go to Apply

Peri-Anesthesia Nurse

Kaiser Permanente • Halethorpe, MD • 4d ago

Hospital & Medical

$5 000 Sign-on bonus possible eligible Job Summary: Provides quality patient care for pre-operative and post-operative patients, in accordance with nursing philosophy and approved standards. Essential Responsibilities: P...

4d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)