Back to Jobs search

Hotline Worker, Welcome Services (January 2027)

Boston Public Schools • Boston, MA • 1h ago

Job Details

Job ID: 5982745

Job Description

Job Title: Hotline Worker, January 2027

Terms: Temporary ($25.00/hour)

Reports to: Senior Director, Welcome Services

General Description:

Founded in 1647, Boston Public Schools (BPS) is the oldest public school district in the country. With approximately 56,000 students from over 114 different countries, nearly 9,000 employees (including 4,700 teachers) and an annual budget of $821 million, BPS is the largest school district in Massachusetts and is one of the most diverse as well. BPS has been recognized as one of the top urban school districts in the United Students and was recently awarded the Broad Prize for Urban Education as the most improved urban school district in the nation.

Summary:

The Welcome Centers are hubs of information, communication and system access for current, incoming and prospective Boston Public School families. Hotline Workers will assist the department in providing superior customer service to the many individuals that contact the department either by email, in person or phone with inquiries, issues or complaints. Workers may also be tasked with completing in-person registrations during peak periods.

Responsibilities:

Assist families with registration and related activities.

Answer inquiries, research issues and document complaints from parents, principals, school staff and the community.

Provide families with accurate information about registration / school choice and the assignment process

Deliver superior customer service according to the Welcome Center standards.

Utilize Aspen, BPS email Google Doc s, Excel, and other applications.

Other activities as assigned by supervisor, which may include registration of families in person

Job Requirements:

Applicant must be a resident of the city of Boston

High school diploma

Type 40-50 words per minute

Ability to multi-task in a fast paced environment and navigate multiple windows

Proficiency with Microsoft Office Suite (Word and Excel) and other data analysis tools

Ability to analyze and communicate complex issues effectively, both verbally and in writing

Ability to interact with diverse populations Professional self-starter, able to work independently

Ability to work outside the usual business hours on evenings, weekends, and as needed determined by the Director

Current authorization to work in the United States - Candidates must have such authorization by their first day of employment

Preferred

Ability to communicate effectively with second language constituencies (Spanish , Cape Verdean, Portuguese, French, Arabic , Chinese, Somali, Vietnamese, Haitian Creole)

Work Schedule:

Temporary CSR positions are seasonal and employees are typically needed for varying hours during Welcome Center peaks in January and in the summer month from July-mid September

This position subject to the City of Boston residency requirement.

Please refer to www.bostonpublicschools.org/ohc (under "Employee Benefits and Policies") for more information on salary and compensation. Salaries are listed by Unions and Grade/Step.

The Boston Public Schools, in accordance with its nondiscrimination policies, does not discriminate on the basis of race, color, age, criminal record, physical or mental disability, pregnancy or pregnancy-related conditions, homelessness, sex/gender, gender identity, religion, national origin, ancestry, sexual orientation, genetics, natural or protective hairstyle, military status, immigration status, English language proficiency, or any other factor prohibited by law in its programs and activities. BPS does not tolerate any form of retaliation, or bias-based intimidation, threat or harassment that demeans individuals' dignity or interferes with their ability to work or learn. If you require an accommodation pursuant to the ADA for the application process, please contact the Accommodations Unit at accommodations@bostonpublicschools.org.

Position Type: Central Office

Job Categories:

Student Services, Pupil Personnel Worker

Support Staff, Administrative Assistant

Support Staff, Receptionist

Salary: $25.00 1.0 FTE

Job Requirements

High School/Trade School degree preferred.

Citizenship, residency or work visa required

Contact Information

Boston Public Schools, Office of Human Resources

2300 Washington Street

Roxbury, Massachusetts 02119

Email: hiringprocess@bostonpublicschools.org

Similar Jobs

Strategy& PEVC Operational Due Diligence - Manager, Consumer Markets

PwC • Boston, MA • 38min ago

Management & Administrative

The Opportunity As a Strategy& PEVC Operational Due Diligence Manager, Consumer Markets you will lead operational diligence work across transactions, evaluating operating models, key processes, and value drivers for...

38min ago

Go to Apply

Manager, Strategic Accounts

Santander US • Wilmington, MA • 59min ago

Management & Administrative

It Starts With You: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journe...

59min ago

Go to Apply

AWS Enterprise Account Manager, FSI Data Providers

Amazon • Boston, MA • 1h ago

Management & Administrative

Description Want to shape how one of the world's largest global companies uses the cloud? Join our US FSI team as an Account Manager and help a global leader rethink how it builds, innovates and grows with AWS. You'll jo...

1h ago

Go to Apply

Sr. Administrative Assistant (Boston)

Raymond James Financial, Inc. • Boston, MA • 1h ago

Management & Administrative

Responsibilities: Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility. Respond to routine requests using form letters or emails; respond to more unusual req...

1h ago

Go to Apply

Administrative Assistant, HEAP

South Middlesex Opportunity Council • Framingham, MA • 1h ago

Management & Administrative

Full Time Clerical 7 Bishop Street, Framingham, MA, Framingham, MA, US Requisition ID: 4280 Salary Range: $19.00 To $21.00 Hourly Summary: Assist in providing overall administrative support for the Heating Assistance Pro...

1h ago

Go to Apply

Life Sciences Market Access Manager

Deloitte • Boston, MA • 2h ago

Management & Administrative

Life Sciences Market Access Manager Throughout the health ecosystem, you'll find courageous and inspiring people who are committed to driving transformation, advancing health equity, and leading a well-being revolution....

2h ago

Go to Apply

Life Sciences Market Access Consultant

Deloitte • Boston, MA • 2h ago

Management & Administrative

Throughout the health ecosystem, you'll find courageous and inspiring people who are committed to driving transformation, advancing health equity, and leading a well-being revolution. Where you find innovators committed...

2h ago

Go to Apply

Senior Lead Marketing Manager

Lumen • Boston, MA • 2h ago

Management & Administrative

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud,...

2h ago

Go to Apply

Senior Marketing Manager

Boston Engineering Corporation • Waltham, MA • 2h ago

Management & Administrative

Boston Engineering is seeking a Senior Marketing Manager to join our team in Waltham, MA! Boston Engineering is where innovative ideas become real-world technologies. Headquartered in Waltham, Massachusetts, we've spent...

2h ago

Go to Apply

Secretary (OA)

Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys • Boston, MA • 3h ago

Management & Administrative

Summary The U.S. Attorney for the District of Massachusetts represents the entire state and its 6.8 million residents. Of the 94 U.S. Attorneys' Offices throughout the United States and its territories, the District of M...

3h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)