Beaker CPI Systems Analyst I

Cleveland Clinic • Cleveland, OH • 1h ago

Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

As a Beaker CPI Systems Analyst I, you will support information technology applications by planning, designing, implementing, maintaining, and optimizing system functionality, specializing in Outreach Laboratory Interfacing and Maintenance. In this role, you will troubleshoot Beaker/LIS-related incidents, perform workflow analysis, monitor and resolve interface errors, and complete low-complexity Beaker/LIS build tasks. You will be responsible for supporting and optimizing Beaker workflows and ensuring the timely implementation of laboratory changes, enhancements, and regulatory requirements across multiple laboratory disciplines. You will also support submitter maintenance essential to Cleveland Clinic Laboratories' outreach operations and contribute to annual Epic upgrades, Nova Note reviews, billing initiatives, Rover support, and external system integrations, including those with outside organizations. Additionally, you will assist with project documentation, task planning, and general communications to support strong system performance and a positive user experience. This role is instrumental in delivering reliable laboratory results rapidly to providers to support patient care.

A caregiver in this position works days from 8:00 a.m. -- 5:00 p.m.

To be considered for this role, caregivers must reside in Ohio or Florida.

A caregiver who excels in this role will:

Collaborate with system users and other IT professionals to evaluate, plan, design, implement, and provide ongoing optimization and preventative maintenance support for Beaker/LIS-related applications.

Gather, validate, and translate technological requirements into design and development specifications while providing Beaker/LIS-related product management.

Analyze, design, and build workflows to meet the needs of Beaker/LIS users.

Analyze and diagnose Beaker/LIS-related system problems, identify root causes, and resolve issues or escalate them to appropriate IT staff when outside the area of responsibility or expertise.

Assume on-call responsibilities as required.

Monitor interfaces and troubleshoot errors.

Provide end-user support for Epic Beaker issues, focusing on pre-analytical, phlebotomy, and patient-facing workflows for laboratory operations.

Build and maintain laboratory records in Epic to support system enhancements and laboratory requests.

Support laboratory billing processes.

Participate in regular meetings with the analyst team and laboratory subject matter experts (SMEs).

Provide ongoing project support.

Perform other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

Associate's Degree in Information Technology, Computer Science or related field and two years of implementation, supportand management of computer-based information systems experience preferably in a health care or lab environment OR two years of clinical experience in a role utilizing the systems supported by this position (Epic, Beaker, LIS)

OR Bachelor's Degree and one year of experience

OR High School Diploma/GED and four years of clinical or implementation, support and management of computer-based information systems experience preferably in a health care or lab environment

Preferred qualifications for the ideal future caregiver include:

Experience typically supported by a license in a medically related field such as nursing, respiratory, lab, or technical certification in a related field

Certification/proficiency in one or more Epic applications

Beaker certification/proficiency or other Lab Informatics System certification

Familiarity working in a clinical system

Knowledge of laboratory workflows

Pathology and lab medicine practical experience

*For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date

Physical Requirements:

Ability to perform work in a stationary position for extended periods.

Ability to travel throughout the hospital system.

Ability to operate a computer and other office equipment.

Ability to communicate and exchange accurate information.

Personal Protective Equipment:

Follows Standard Precautions using personal protective equipment as required for procedures.

Pay Range

Minimum Annual Salary: $57,510.00

Maximum Annual Salary: $87,697.50

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

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