Summary The position is located in the Systems Solutions Division (SSD), Office of the Chief Technology Officer (CTO), Office of the Executive Director (EX), Bureau of Diplomatic Security (DS). The SSD sets policies, guides programs, and establishes standards for Enterprise Applications. This office also manages the analysis, design, development, and improvement of these applications and provides limited technical support for customer requests to build or update information management systems. Responsibilities Manages projects that design and develop Bureau-wide applications throughout the IT management and development process. Leads multifunctional development projects and creates measurable goals in software analysis, design, and development. Advises on the software development process, resolving critical issue affecting the configuration of the IT infrastructure. Provides advice and guidance on a wide range and variety of complex IT issues through thorough analysis and interpretation of IT policies, standards, and guidelines. Evaluates and recommends adoption of new or enhanced approaches to delivering IT services to ensure high quality solution through testing. Requirements Conditions of Employment Qualifications Applicants must meet all the qualification requirements described below by the closing date of this announcement. Applicants applying for the GS-13 grade level must meet the following requirements: Have IT-related experience demonstrate each of the FOUR competencies AND specialized experience listed below: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND have at least 1 full year of specialized experience equivalent to GS-12 level in the Federal service which provided you with knowledge, skills, and abilities to perform the duties of the positions. Qualifying specialized experience must demonstrate the following: Experience maintaining and improving software applications in an operational environment, including troubleshooting issues, implementing enhancements, and leading tasks to ensure ongoing system stability. Experience related to enterprise IT systems, including collaborating with stakeholders and leadership to evaluate and facilitate project approvals. Experience communicating IT project risks to management through written reports. Note: In order to qualify for this position, your experience MUST be IT related; the experience must be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. There is no substitute of education for specialized experience for the GS-13 position. Education Education requirements do not apply to this vacancy announcement. Additional Information To request a reasonable accommodation for additional time on the timed sections of the assessment, please submit your request using the "Request a Reasonable Accommodation" button within the Assessment Application. For all other reasonable accommodations at the U.S. Department of State, please contact the Office of Accessibility and Accommodations (OAA) at OAA@state.gov. OAA is responsible for reviewing and adjudicating reasonable accommodation (RA) requests for the Assessment Battery being used for this announcement. The following applies to all RA requests: RA requests cover additional time on timed sections only. Applicants submitting a RA request MUST attach supporting medical documentation signed by a licensed, treating medical provider. The documentation should describe the nature, severity, and expected duration of the condition, identify the relevant medical condition or diagnosis, and explain the basis for the requested extension. RA requests that do not contain supporting medical documentation attachments at the time of initial request may be subject to further review. Note: the following documents do not, on their own, qualify for automatic approval of the RA request: Schedule A letters, VA benefits letters, or SSA letters. Applicants MUST submit their application before the vacancy closes, even if pending an accommodation decision. Applicants are encouraged to carefully follow instructions related to medical documentation provided in the vacancy announcement prior to beginning the RA process. Applicants will have 48 hours after their RA request is adjudicated to complete the assessment battery. Scores generated after the allotted timeframe will not be admissible and the applicant will not be considered further for the vacancy. If eligible, situational telework agreements may be permitted with supervisory approval. Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions. Veterans' preference points are added to the passing score of candidates eligible for either 10-point or 5-point preference. Qualified veterans who have a compensable service-connected disability of at least 10% or more are listed at the top of a certificate regardless of score. Other 10-point and 5-point preference eligible veterans who meet the eligibility and qualification requirements are placed in score order. View information on veterans' preference on OPM's Fed Hire Vets website. Agency & Interagency Career Transition Assistance Program (CTAP & ICTAP): You must be rated in the Well-Qualified category and submit supporting documents under the required documents section of this announcement to receive selection priority consideration. To be considered Well-Qualified applicants must: score an 85 or above, meet Minimum Qualifications, and demonstrate proficiency in some, but not all major aspects of the position.
