Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is to serve as a TRICARE Health Plan subject matter expert and advocate in support of active duty Exceptional Family Member Program (EFMP) enrolled families. Responsibilities Healthcare Plan Subject Matter Expert. Healthcare Plan Family Advocate. Uses a variety of databases and data reports such as Knowledge Exchange, TRICARE On-Line, TRICARE.mil, Share Point, Managed Care Support Contractors Data Sites, Defense Enrollment Eligibility Reporting System (DEERS), Composite Health Care System/Armed Forces Health Longitudinal Technology Application (CHCS/AHLTA), MHE GENESIS, TRICARE Operations Center (TOC), as well as HR case management systems, to analyze data and construct fact-based data driven information and recommendations for the AF EAP Division and Medical Operations Branch. Requirements Conditions of Employment Qualifications In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Administrative and Management Positions, GS-0671 series. SPECIALIZED EXPERIENCE: I have one year of specialized experience equivalent to the GS-11 grade level in the Federal service. Specialized experience must include: Comprehensive knowledge of the missions, programs and requirements of integrated healthcare delivery systems to include regulations, standards, procedures, methods, and techniques to be applied in the DoD and civilian sector. Knowledge of healthcare issues, program goals/objectives and medical administrative procedures to plan, schedule and conduct projects and studies to evaluate and recommend ways to improve the effectiveness/efficiency of health care delivery to exceptional family members. Knowledge of management and organizational principles and practices and comprehensive knowledge of those practices into the healthcare service field. Knowledge of patient administration departmental procedures, medical treatment facility management policies, and familiarity with general principles of health care administration. Knowledge of benefits authorized by public law and regulations, to included knowledge of the TRICARE health plan and contracts. Knowledge of medical records policies and procedures, and understanding of healthcare related privacy laws and policies. Knowledge and skills in statistics, data analysis, and economic principles to apply various methods and techniques for analyzing data for trends, variances and productivity to identify deficiencies to determine effect and impact on AF health plans management and provide consultations to other AF medical staff. Knowledge of and ability to use information management software such as Microsoft Office products, to include Excel. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-11 level is required to meet the time-in-grade requirements for the GS-12 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Comprehensive knowledge of the missions, programs and requirements of integrated healthcare delivery systems to include regulations, standards, procedures, methods, and techniques to be applied in the DoD and civilian sector. Knowledge of healthcare issues, program goals/objectives and medical administrative procedures to plan, schedule and conduct projects and studies to evaluate and recommend ways to improve the effectiveness/efficiency of health care delivery to exceptional family members. 2. Knowledge of management and organizational principles and practices and comprehensive knowledge of those practices into the healthcare service field. 3. Knowledge of patient administration departmental procedures, medical treatment facility management policies, and familiarity with general principles of health care administration. Knowledge of benefits authorized by public law and regulations, to included knowledge of the TRICARE health plan and contracts. Knowledge of medical records policies and procedures, and understanding of healthcare related privacy laws and policies. 4. Knowledge and skills in statistics, data analysis, and economic principles to apply various methods and techniques for analyzing data for trends, variances and productivity to identify deficiencies to determine effect and impact on AF health plans management and provide consultations to other AF medical staff. 5. Ability to use information management software such as Microsoft Office products, to include Excel. Understanding of information systems used in Air Force MTFs, to include DEERS, MHE GENESIS, CHCS, and AHLTA. 6. Skill in communicating, both orally and in writing, to provide seasoned consulting to operating managers and other specialists; lead team studies, negotiate complex, controversial issues; provide informational briefings to include options and recommendations to high level management; and establish and maintain effective and positive working relationships. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcripts with the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional Information Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click here. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well qualified or above for this position. You must submit a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting position, grade level, and duty location. Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information. 120-Day Register: This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur. Military Spouse Preference (MSP) Eligible: MSP applicants, if determined best qualified, must be selected and placed at the highest grade for which they applied. You must include a completed copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for MSP. Click here to obtain/download a copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist. Priority Placement Program (PPP) Applicant Eligible: PPP Applicants, if determined well qualified and selected, will be placed at the at the full performance level. You must include the applicable completed copy of the PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility as a PPP Applicant. Click here to obtain/download a copy of the applicable PPP Self-Certification Checklist (DD3145-1 through DD3145-4, select the appropriate checklist for your claimed preference). To determine the applicable PPP Self-Certification Checklist required to substantiate the eligibilities you are claiming, refer to the AF Civilian Employment Eligibility Guide located in the Required Documents section of this vacancy announcement. Direct Deposit: All federal employees are required to have direct deposit. Disabled veteran leave is available to a Federal employee hired on/after 5 Nov 2016, who is a veteran with a service-connected disability rating of 30% or more. For more information, click here. 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