Back to Jobs search

Customer Service Representative

Community Health Systems • Milton, FL • 4h ago

Why Join Us?

Be Valued for What You Bring to the Team - Competitive pay that rewards your hard work

Benefits You Can Count On - Medical, dental, vision, and life insurance coverage

Work Hard. Recharge Often. - Generous PTO and extended illness benefits

Invest in Your Future - 401(k) with company match

Grow With Us - Career development, learning opportunities, and advancement pathways

We Invest in Your Success - Licensure and certification reimbursement for eligible roles

Student Loan Support - Assistance available for eligible roles

Your Wins Deserve Recognition - Employee rewards and recognition programs

A Team You'll Love Working With - A collaborative, purpose-driven culture making a difference every day

Additional Voluntary Benefits - Choose from options such as pet insurance, identity protection, and legal insurance.

Great people. Great benefits. Meaningful work. Join us and make an impact.

Job Summary

The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.

Essential Functions

Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.

Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.

Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.

Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.

Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.

Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.

Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.

Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.

Performs other duties as assigned.

Maintains regular and reliable attendance.

Complies with all policies and standards.

Qualifications

Associate Degree or coursework in Business, Communications, or a related field preferred

1-2 years of experience in customer service, call center, or administrative support required

Knowledge, Skills and Abilities

Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.

Strong verbal and written communication skills, ensuring clear and professional interactions.

Ability to handle high call volumes and multi-task across different customer service platforms.

Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.

Proficiency in customer service software, CRM systems, and Microsoft Office applications.

Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.

Strong attention to detail in data entry, documentation, and customer interactions.

Ability to work independently and as part of a collaborative team in a fast-paced environment.

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.

Similar Jobs

F&I Manager

Camping World • Gulf Breeze, FL • 2d ago

Management & Administrative

Camping World is seeking a Finance & Insurance Manager to join our growing team. Are you working long hours in your current Finance & Insurance role or do not see the reward for your efforts? Camping World is see...

2d ago

Go to Apply

F&I Manager

Camping World • Gulf Breeze, FL • 2d ago

Management & Administrative

2d ago

Go to Apply

(DoD SkillBridge), Field Service Technician 1

L3Harris • Hurlburt Field, FL • 3d ago

Management & Administrative

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growt...

3d ago

Go to Apply

Administrative Assistant (FL, Pensacola)

Five Star Breaktime Solutions • Pensacola, FL • 4d ago

Management & Administrative

Regular Full Time $17 - $17 At Five Star BreakTime solutions, the Office Adminstrative Assistant position will assist in customer service, administrative support, data entry and support to various departments and manager...

4d ago

Go to Apply

Entry Level Call Center Representative (Immediate Consideration)

TEKsystems • Pensacola, FL • 2w ago

Management & Administrative

Start dates: 11/23 | 11/30 100% Onsite in Pensacola, FL until released to hybrid schedule Training hours: 7:30am - 4:30pm Normal shifts available after training: Sun Fri OR Mon Sat FLEX: Start times in between 11am-2:30p...

2w ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Pensacola, FL • 2w ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

2w ago

Go to Apply

Customer Service Supervisor

Wawa, Inc. • Pensacola, FL • 3w ago

Management & Administrative

Store 5448 - Pensacola, FL 32506 Full time JR122410 As a Customer Service Supervisor (CSS) , you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors...

3w ago

Go to Apply

Registered Nurse Endoscopy

Ascension Health • Pensacola, FL • 2h ago

Hospital & Medical

Your future role at a glance Location: Pensacola, FL Hospital: Ascension Sacred Heart Hospital Pensacola Department: Endoscopy Schedule: Day Shift | Full-time LI-LD1 How you'll make an impact in this role Implements and...

2h ago

Go to Apply

Industrial Maintenance Technician

PeopleReady • Milton, FL • 8h ago

Legal & Paralegal

Industrial Maintenance Technician PeopleReady of Pensacola, FL is now hiring Industrial Maintenance Technicians in Milton, FL! Apply today and you could start as soon as this week. As a PeopleReady associate you'll benef...

8h ago

Go to Apply

Warehouse Associate - Night

Reyes Holdings • Pensacola, FL • 8h ago

Manufacturing & Warehouse

Position Responsibilities: Safely and accurately select customer orders, free of damage Build orders according to assigned load tickets Shrink wrap and label orders Move completed orders to the loading dock or trailer Us...

8h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)