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Customer Service Support

ManpowerGroup • Boulder, CO • 4h ago

Boulder, CO

$22-$26/hour DOE

Full-Time | Onsite

Schedule

Monday-Friday

8:00 AM - 5:00 PM

Why This Role Stands Out

$22-$26/hour DOE

Stable Monday-Friday schedule

Customer-facing role with variety throughout the day

Opportunity to work closely with Operations, Production, Engineering, Quality, and Accounting teams

Fast-paced environment with room to grow

Strong mix of customer service, order management, and account coordination

What You'll Be Doing

Process and manage customer orders from receipt through shipment

Review purchase orders and enter information into ERP systems

Monitor orders throughout production and fulfillment

Communicate order status, schedules, and project updates to customers

Resolve customer inquiries related to deliveries, invoicing, order changes, and warranty concerns

Schedule and participate in customer status meetings as needed

Partner with Engineering, Quality, Production, and Accounting teams to resolve issues

Maintain customer account information and pricing records within ERP systems

Coordinate return authorizations and customer returns

Support shipment documentation and compliance requirements

Maintain customer portals and databases

Assist with process improvement and continuous improvement initiatives

Cross-train on additional accounts and customer programs

What We're Looking For

Strong customer service experience

Excellent communication and relationship-building skills

Strong attention to detail and organization

Ability to manage multiple priorities simultaneously

Ability to work independently with minimal supervision

Strong sense of urgency and follow-through

Proficiency with Microsoft Office applications

Ability to solve problems and navigate changing priorities

Strong written and verbal communication skills

Preferred Qualifications

Bachelor's Degree in Business or a related field

Customer support, inside sales, or contract administration experience

Manufacturing industry experience

ERP system experience

SAP experience

Salesforce experience

Import/export or logistics experience

Order management experience

Additional Requirements

Must be eligible to work in compliance with ITAR requirements

Ability to work with confidential customer and business information

Ability to communicate professionally with both internal and external customers

Ideal Background

Customer Service Representative

Customer Service Support

Customer Support Coordinator

Inside Sales Representative

Order Management Specialist

Customer Account Coordinator

Sales Support Specialist

Client Services Representative

The Bottom Line

This is a great opportunity for someone who enjoys building customer relationships, solving problems, and managing the details that keep orders moving successfully from start to finish. If you're organized, customer-focused, and enjoy working in a fast-paced manufacturing environment, we'd love to connect with you.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

Go to Apply

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