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Field marketing teams move fast - but only as fast as their infrastructure allows. The Marketing Operations & Field Programs Manager is the person who builds and maintains that infrastructure. This role owns the vendor ecosystem that supports field execution: identifying the right partners, running a rigorous onboarding process, managing procurement relationships, and holding vendors to clear performance and compliance standards over time. When a Market Activation Manager needs a local canvassing partner, a print fulfillment vendor, or a promotional materials supplier, this role is why a qualified, contracted option already exists - rather than requiring a ground-up sourcing process every time.
Beyond vendor management, this role owns the operational capabilities that make the field team more effective at scale: the creative asset repository that gives every market consistent, brand-compliant materials; the swag and collateral ordering tools that remove friction from local activations; and the operational processes that keep field programs running cleanly across a distributed, high-volume team. This is an enablement role - its measure of success is how smoothly the field executes, not how visible the work behind it is.
Working Conditions
Travel required: This is a remote role with occasional travel for vendor site visits, field team onboarding, or program activations.
Cross-functional coordination with procurement, legal, finance, and the broader Field Marketing Strategy & Operations team.
Operational pace is steady-state with periodic intensity around vendor onboarding, new campaign launches, and/or capability rollouts.
JOB RESPONSIBILITIES
Vendor Management & Onboarding
Vendor Lifecycle: Own the end-to-end process for identifying, evaluating, onboarding, and managing vendors that support field marketing execution - including canvassing partners, event staffing agencies, print and fulfillment vendors, promotional merchandise suppliers, and local media partners.
Onboarding Standards: Develop and maintain clear criteria for why a vendor gets brought on: capability fit, geographic coverage, pricing benchmarks, compliance requirements, diversity and inclusion considerations, and track record. Document those standards so decisions are defensible and repeatable.
Vendor Performance: Manage active vendor relationships - conduct regular performance reviews, track SLA compliance, resolve issues before they become field disruptions, and make recommendations on continuation, expansion, or termination.
Procurement Partnership: Serve as the primary liaison between the field marketing team and T-Mobile's procurement function - managing SOWs, POs, and contract renewals in partnership with legal and procurement, and keeping field leaders informed on vendor status and timelines.
Vendor Registry: Maintain a vendor registry that gives the field team a clear, current view of approved partners by category and geography - so MAMs and Regional Field Leads aren't sourcing ad hoc.
Field Capabilities & Tools
Creative Repository: Own the creative asset repository - the centralized library where field teams access brand-approved templates, campaign materials, photography, copy guides, and customizable collateral. Keep it current, organized, and actually usable.
Swag & Collateral Tools: Manage swag and promotional merchandise ordering systems - from vendor selection to ordering platform configuration to fulfillment tracking. The field team should be able to order what they need without a manual workaround.
Capability Development: Identify operational friction points in how the field team accesses tools, materials, and vendor support - and build the processes or systems to remove them. This includes onboarding new MAMs and Regional Field Leads to available capabilities.
Scaling Support: Partner with the broader Field Marketing Strategy & Operations team to scope and implement new operational capabilities as the field program scales - evaluating new tools, platforms, and vendor categories as needs evolve.
Budget Management
Team Budget Ownership: Own the Field Marketing Strategy & Operations team budget - managing total spend across vendor contracts, field programs, creative production, tools, and collateral against plan.
Budget Tracking: Build and maintain a monthly budget tracker with visibility into committed spend, forecasted spend, and remaining budget by category - giving the Sr. Manager and broader leadership team a clear, current picture at all times.
Finance Partnership: Partner with finance on budget cycles, reforecasts, and end-of-quarter reconciliations. Flag variances early with a clear explanation and a recommended path forward - not a surprise at month-end.
Vendor Spend Management: Manage vendor spend against contracted SOWs - tracking invoices, approving POs, and ensuring the team operates within budget without sacrificing field readiness.
Process & Compliance
SOPs: Establish and document standard operating procedures for how the field team engages vendors, orders materials, manages field program budgets, and reports spend - reducing inconsistency across markets.
Policy Compliance: Ensure all vendor relationships and field program expenditures comply with T-Mobile procurement policies, brand standards, and any applicable regulatory requirements - and that the field team has the guidance they need to stay compliant.
QUALIFICATIONS
Bachelor's Degree plus 3 years of related work experience. Or, advanced degree with 1 year of related work experience. Or, combination of education and experience deemed equivalent
4+ years in marketing operations, vendor management, field programs, or a related role with direct responsibility for procurement partnerships and operational process design.
Experience managing vendor relationships end-to-end - from sourcing and onboarding through contract management and performance review.
Demonstrated ability to build and maintain operational processes in a distributed or field-based environment.
Comfortable navigating corporate procurement processes - SOWs, POs, vendor compliance requirements - and translating those requirements for field-facing teams.
Strong organizational and project management skills; able to manage multiple vendor relationships and operational workstreams simultaneously.
Experience in telecom, broadband, or a consumer business with a field sales or local marketing component preferred.
Familiarity with creative asset management platforms, swag/merchandise ordering tools, or field enablement systems preferred.
Background in field marketing, event marketing, or brand activation - understands what field teams actually need operationally preferred.
Experience working with legal and procurement on vendor contracts and compliance documentation preferred.
At least 18
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