Hybrid
TX-Texas-FIELD
TX-Texas-FIELD Houston Metro
TX-Texas-FIELD Dallas Metro
Full time
20190191
What Account Management contributes to Cardinal Health
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
Job Summary
Founded in 2015, Sustainable Technologies is a leading provider of single-use device (SUD) reprocessing services in the United States. We are committed to reducing the impact of healthcare delivery on the environment, simplifying the supply chain, and providing value to our customers.
The Account Management, Senior Specialist (Sustainable Technologies) reporting directly to the Field Service Supervisor, is responsible for executing tailored strategies to drive reprocessing program success and customer satisfaction within assigned territory. Primary responsibilities include new customer implementations, managing collections and service execution and partnering with sales and customers to grow reprocessing program value.
Territory
This role will cover a multi-state region (South) in the United States with travel 80% of the time throughout the year.
Ideal candidates will need to be located near a major airport in the state of Texas.
Responsibilities
Own customer implementations and ensure seamless rollout through coordination with cross-functional and external teams
Provide in-service training and education to hospital staff across multiple shifts, addressing program performance, opportunities and program benefits
Evaluate and analyze customer collection and service trends to execute strategies to maximize customer engagement and collection compliance
Build consultative, positive working relationships with internal and external business partners
Assist the Business Development Representative by identifying growth opportunities and collaborating to expand account penetration to maximize value for customers
Gather data and participate in developing presentations relative to customer reprocessing program performance
Act as a single point of contact and proactively work to resolve customer or service-related concerns to drive program success
Maintain knowledge of the current industry and competitive landscape including, GPOs, healthcare economics, competitors and competitive products etc.
Qualifications
Bachelor's degree in related field, or equivalent work experience, preferred
2-4 years of experience, preferred
0-2 years in a consultative environment role such as sales, customer service or marketing preferred
Excellent phone, written, and in-person communication skills
Customer-focused and results-driven
Strong work ethic and eagerness to develop and grow skills
Ability to assess, analyze and utilize good decision-making skills to problem solve
Proficiency with Microsoft Office
A valid driver's license issued in one of the 50 States
Ability to travel domestically and within region often involving overnight stays and stays up to one week in duration
Customer/Vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview.
What is expected of you and others at this level
Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
Works on projects of moderate scope and complexity
Identifies possible solutions to a variety of technical problems and takes actions to resolve
Applies judgment within defined parameters
Receives general guidance may receive more detailed instruction on new projects
Work reviewed for sound reasoning and accuracy
Anticipated salary range: $57,000 - $81,600
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close: 12/7/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)
Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.
We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care.
With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges - now, and in the future.
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If your personal information has changed and needs edited, please contact your recruiter for assistance. If you have not yet been contacted by a recruiter, please email us at cardinalcareers@cardinalhealth.com for assistance.
