Manager, Security Operations Center

Allied Universal • Goodyear, AZ • 2h ago

Company Overview:

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a Manager, Security Operations Center and Badging. The Manager, Security Operations Center and Badging oversees the Security Operations Center (SOC) and access control/badging administration for Samsung locations. The Manager, Security Operations Center and Badging ensures continuous monitoring of security systems, proper credential management, coordination of emergency communications, and incident escalation. The Manager provides leadership to SOC and badging staff, conducts CCTV investigations, and collaborates with internal stakeholders and law enforcement agencies. Key responsibilities include maintaining operational compliance, developing SOPs, providing metrics and reporting, and ensuring effective training and professional development of team members.

Pay Details; $88,500.00 /yr

RESPONSIBILITIES:

Security Operations Center (SOC) Management

Oversee daily operations of the SOC, including monitoring alarms, CCTV, and access control systems

Selection and placement of SOC personnel; conduct disciplinary action and develop performance improvement plans; design and implement career development of direct reports

Develop and implement training programs for SOC personnel; design and implement remedial and refresher training programs

Analyze employee performs; initiate quality assurance programs; develop and implement processes to resolve deficiencies

Coordinate incident response and emergency communications for security events

Monitor, document, investigate, and escalate security incidents appropriately

Review daily incident reports for accuracy and completeness

Access Control and Badging Administration

Selection and placement of badging personnel; conduct disciplinary action and develop performance improvement plans; design and implement career development of direct reports

Develop and implement training programs for badging personnel; design and implement remedial and refresher training programs

Manage badge issuance, replacements, and deactivations

Oversee role-based and location-based access permissions

Maintain accurate records in Lenel and V2 Systems

Ensure processes align with onboarding/offboarding procedures

CCTV Monitoring and Investigations

Conduct CCTV investigations to support incident resolution

Collaborate with internal investigators and law enforcement agencies

Maintain discretion and follow legal/ethical standards in surveillance operations

Security Technology Oversight

Oversee operational functionality of CCTV, access control, badge readers, alarms, and visitor management systems

Conduct weekly system audits to ensure equipment readiness

Coordinate repairs, upgrades, and system testing with vendors and IT

Team Leadership and Training

Supervise SOC and badging staff, including hiring, training, scheduling, and performance management

Develop Standard Operating Procedures, guidance documents, and training materials

Provide refresher and corrective training as needed

Performance Metrics and Reporting

Provide operational metrics on visitors, badge issuance, system issues, and incident trends

Establish and track Key Performance Indicators for SOC performance and response times

Recommend process improvements and cost-saving initiatives

Risk Management and Compliance

Ensure operations comply with client policies, company procedures, and regulatory requirements

Support audits and compliance reviews

Identify security vulnerabilities and recommend mitigation strategies

Maintain accurate documentation for all incidents and audits

QUALIFICATIONS (MUST HAVE):

High school diploma or equivalent

Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

Minimum of two (2) years of security operations experience in a Security Operations Center, Command Center, 911 Operations

Experience with access control, badging, and CCTV monitoring

Supervisory or leadership experience

Effective oral and written communication

Planning and organization skills, and attention to detail

Proficiency with Microsoft Office applications

Incident analysis and investigative skills

Problem-solving and decision-making skills

Date interpretation and reporting skills

Conflict resolution and interpersonal skills

PREFERRED QUALIFICATIONS (NICE TO HAVE):

College degree in Security Management, Criminal Justice, Business Administration or related field of study

Experience with Lenel and V2 Systems

Network infrastructure familiarity (Ethernet, TCP/IP)

Experience coordinating with law enforcement and investigative agencies

Security hardware/software troubleshooting experience

BENEFITS:

Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance

Eight paid holidays annually, five sick days, and four personal days

Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Job ID: 2026-1737528

Location: United States-Arizona-Goodyear

Job Category: Management

Similar Jobs

Supply Chain - Systems Implementation and Engineering - Sr Manager

EY • Phoenix, AZ • 5h ago

Management & Administrative

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY...

5h ago

Go to Apply

Managing Consultant-Energy Markets

Guidehouse • Phoenix, AZ • 6h ago

Management & Administrative

Job Family : Power Systems Engineering Consulting Travel Required : Up to 25% Clearance Required : None What You Will Do : The Energy Markets & Systems Integrated Modeling Team's work supports developers, operators a...

6h ago

Go to Apply

Armed Security Officer - Patrol Response

Allied Universal • Phoenix, AZ • 9h ago

Management & Administrative

9h ago

Go to Apply

Consulting_Supply Chain_Systems Implementation and Engineering_Manager

EY • Phoenix, AZ • 10h ago

Management & Administrative

10h ago

Go to Apply

Client Service Coordinator 1270

Banfield Pet Hospital • Phoenix, AZ • 14h ago

Management & Administrative

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. LOOKING FOR A WEEKEND CSC FRIDAY 7-6 PM, SATURDAY...

14h ago

Go to Apply

Security Officer - Overnight Watch

Allied Universal • Goodyear, AZ • 20h ago

Management & Administrative

20h ago

Go to Apply

Receptionist - Branch Office

Allied Universal • Phoenix, AZ • 1d ago

Management & Administrative

Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative...

1d ago

Go to Apply

Human Resources Program Coordinator

U-Haul • Phoenix, AZ • 1d ago

Management & Administrative

Phoenix, Arizona Full time R258598 United States This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship. Location: 20 East Thomas R...

1d ago

Go to Apply

Customer Service Representative

U-Haul • Surprise, AZ • 1d ago

Management & Administrative

Surprise, Arizona Moonlighter R258615 United States This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship. Location: 13420 W Bell...

1d ago

Go to Apply

Quality Control Manager

RK Industries, LLC • Phoenix, AZ • 1d ago

Management & Administrative

Description Build quality into every project from day one. At RK Mechanical, our Quality Construction Control (QCC) Managers play a critical role in ensuring projects are delivered safely, efficiently, and to the highest...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)