Senior Collections Specialist

CCF BANK • La Crosse, WI • 4h ago

JOB REQUIREMENTS: Description At CCFBank, we believe in building strong
relationships and helping our customers succeed. We\'re seeking an
experienced Senior Collections Specialist to play a key role in
minimizing losses, supporting customers through financial challenges,
and mentoring team members within our Collections function. This
position partners closely with the AVP of Mortgage Processing & Special
Assets to manage delinquent and charged-off accounts, identify workout
opportunities, and develop repayment solutions that benefit both the
customer and the Bank. The ideal candidate is a strong communicator,
problem solver, and team player who thrives in a fast-paced environment
and enjoys helping others succeed. Experience working with Freddie Mac,
Fannie Mae, VA, USDA, and SBA loan programs is highly valued, as this
role regularly supports loss mitigation, recovery, and workout
activities across a diverse lending portfolio. What You\'ll Do Manage
collection and recovery efforts for delinquent and charged-off consumer
and commercial loan accounts. Contact customers to discuss payment
obligations, negotiate repayment arrangements, and identify loss
mitigation opportunities. Assist with loan workouts, settlements,
bankruptcies, repossessions, foreclosures, and recovery activities. Work
closely with the AVP of Mortgage Processing & Special Assets and
external agencies to support collection and recovery efforts. Research
delinquent accounts, conduct skip tracing, and gather documentation
necessary to support collection strategies. Maintain accurate records
and documentation of collection activities and customer interactions.
Monitor portfolios to identify high-risk accounts and recommend
appropriate action. Create and maintain department procedures and
support process improvement initiatives. Serve as a mentor and resource
for Collections Specialists and other team members. Participate in
department and bank-wide projects, system updates, and process
enhancements. Ensure compliance with all bank policies, procedures, and
applicable state and federal regulations. Education and Experience
Associates\' degree in accounting, finance, economics or related field.
Substitution: Two (2) years of directly related full-time experience
performing the essential functions outlined above may be considered in
lieu of the degree Fou (4) years of experience in the financial services
industry. Four (4) years of experience working in collections or
customer service. Experience with Freddie Mac, Fannie Mae, VA, USDA, and
SBA loan programs is preferred. In evaluating candidates for this
position, CCFBank... For full info follow application link. Citizens
Community Federal is an equal employment opportunity employer and will
give all qualified applicants consideration for employment without
regard to race, color, religion, sex, national origin, disability
status, sexual orientation, protected veteran status or any other
characteristic protected by law. *** APPLICATION INSTRUCTIONS:
Apply Online: ipc.us/t/57FB5E4F0D6348AA

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