Remote --- Bilingual Spanish/English Customer Service Representative ---Remote

Teleperformance USA • Massachusetts, Massachusetts • 4h ago

Category : Customer Service/Support

As a Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

Currently, employment is restricted to residents of the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here (https://www.teleperformance.com/en-us/contact-us/) . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Application Deadline: Ongoing until positions are filled. Please click apply to start your application.

For other opportunities, please visit the TP Careers site at https://www.tp.com/en-us/careers **.

Your Responsibilities

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.**

Handle and carefully respond to all customer inquiries

Provide excellent customer service through active listening

Work with confidential customer information and treat it sensitively

Aim to resolve issues on the first call by being proactive

Appropriately communicate with customers

Calmly attempt to resolve and de-escalate any issues

Escalate interactions when necessary and appropriate

Track all call related information for auditing and reporting purposes

Provide feedback on call issues

Upsell if required

We're looking for fearless people - people who are inspired to deliver only the best in all that we do.

Qualifications:

High School Diploma or equivalent.

Minimum of 6 months of customer service experience.

Must be 18 years of age or older.

Ability to @type at least 25 words per minute.

Comfortable with desktop computer systems and have general knowledge of Windows-based systems.

Customer service and/or sales experience preferred.

College degree preferred but not required.

Key Competencies:

Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.

Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.

Communication: Outstanding communication, listening, and analytical skills.

Organizational Skills: Strong organizational and problem-solving skills.

Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.

Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.

Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.

Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements

Internet Requirements:

A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).

Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN

Proof of internet speed required

Similar Jobs

Retail Sales

Michaels • Massachusetts, Massachusetts • 2w ago

Retail & Hospitality

Hudson-19 Highlands Commons E Part time R00326861 Store - WOR-BERLIN, MA Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friend...

2w ago

Go to Apply

Retail Store Manager

Michaels • Massachusetts, Massachusetts • 2w ago

Retail & Hospitality

Northborough-6108 Shops Way Full time R00326979 Store - WOR-NORTHBOROUGH, MA Store Managers are expected to spend the vast majority of their time on managerial work. This includes leading and managing a team; holding the...

2w ago

Go to Apply

Customer Project Manager, Imaging Systems/Construction (Seattle / Western Washington)

Philips • Massachusetts, Massachusetts • 23h ago

Trucking & Construction

Customer Project Manager, Imaging Systems/Construction (Seattle/Western WA) Lead the successful delivery of customer installation projects across the Seattle and Western Washington region, ensuring a seamless experience...

23h ago

Go to Apply

Winter 26/27 Seasonal Laborer II -Freetown State Forest

State of Massachusetts • Massachusetts, Massachusetts • 23h ago

Manufacturing & Warehouse

POSITION INFORMATION: _ Position: Seasonal Laborer II Location: Freetown-Fall River State Forest, Assonet, MA Start Date: 11/15/26 End Date: 3/20/27 # of Positions: 1 Please note, if you are selected for this position an...

23h ago

Go to Apply

Entry Level Associate Neurophysiologist (Boston, MA)

Globus Medical, Inc. • Massachusetts, Massachusetts • 1d ago

Massachusetts Full time JR108222 NuVasive Clinical Services, a subsidiary of Globus Medical Inc., is a leading provider of intraoperative neuromonitoring (IOM) services to surgeons and healthcare facilities. IOM technolo...

1d ago

Go to Apply

Seasonal Long Term Office Support Specialist II Winter 26/27 (Finance)

State of Massachusetts • Massachusetts, Massachusetts • 1d ago

Finance, Accounting & Banking

Seasonal Office Support Specialist II Location: 10 Park Plaza, Boston, MA Start Date: 12/14/2026 End Date: 04/01/2027 Work Hours: 37.5 hrs per week # of positions: 3 Please note, if you are selected for this position and...

1d ago

Go to Apply

Sr. Mechanical Engineer - Medical Device Solutions

Battelle Memorial Institute • Massachusetts, Massachusetts • 1d ago

Hospital & Medical

Battelle delivers when others can't. We conduct research and development, manage national laboratories, design and manufacture products and deliver critical services for our clients-whether they are a multi-national corp...

1d ago

Go to Apply

Senior Legal Records Coordinator (Program Coordinator II)

State of Massachusetts • Massachusetts, Massachusetts • 1d ago

Legal & Paralegal

Position Summary The Senior Legal Records Coordinator will provide services within the Corporate and Regulatory Center of Excellence. The coordination of work will be primarily public records law compliance, subpoena res...

1d ago

Go to Apply

The Lab at MassDOT Innovation Co-op Spring 2027

State of Massachusetts • Massachusetts, Massachusetts • 2d ago

About our Team We are a small start-up team of two people in the office of the Secretary of Transportation, focused on experimentation and prototyping new approaches to addressing mobility challenges for the people of Ma...

2d ago

Go to Apply

Case Manager (Human Services Coordinator I) - Plymouth Site Office

State of Massachusetts • Massachusetts, Massachusetts • 2d ago

Management & Administrative

The Department of Mental Health (DMH) with the Plymouth Site Office is seeking a talented and experienced Adult Case Manager (Human Services Coordinator I) to serve as part of the DMH Plymouth Case Management team. The i...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)