Inbound Customer Service Representative

TEKsystems • Chino, CA • 1h ago

Description

Manage a large amount of Inbound calls, in a timely matter, while delivering great customer service.

Assist scheduling customers with appointments for Airbag recalls and provide dealership information.

Handle 50-60 Inbound calls per shift and support with questions on recalls, warranties, troubleshooting malfunctioning radio codes

Capture concerns of the customer and properly document calls to create a case.

Provide accurate information to customers, close cases and/or dispatch to the proper department for additional assistance.

Work fluidly with team for clear feedback and growth opportunities.

Handled high-volume inbound settlement calls, ensuring customer satisfaction and timely resolution of issues.

Provided detailed claim information and support to customers, maintaining a high level of accuracy and professionalism.

Demonstrated technical proficiency in using call center software and tools to manage customer interactions and data.

Consistently met or exceeded performance targets, including call handling time, customer satisfaction scores, and claim resolution rates

Will use multiple screens, soft wares, and processes to assist customer.

Must be available Monday-Friday from 6 am - 5 pm as there are various agents scheduled within this timeframe

Skills

customer service, call center, computer navigation

Additional Skills & Qualifications

Must be able to work with a team and on their own

Must be able to @type 30-35WPM minimum

Computer skills - able to navigate multiple screens, tabs, software, etc.

Previous customer service/call center experience is an advantage

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Chino, CA.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Chino, CA.

Application Deadline

This position is anticipated to close on Nov 13, 2026.

Workplace Type

This is a fully onsite position in Chino,CA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Similar Jobs

Inbound Customer Service Representative

TEKsystems • Chino, CA • 1h ago

Management & Administrative

Description Manage a large amount of Inbound calls, in a timely matter, while delivering great customer service. Assist scheduling customers with appointments for Airbag recalls and provide dealership information. Handle...

1h ago

Go to Apply

Production Planning And Scheduling Manager

Aston Carter • Riverside, CA • 3h ago

Management & Administrative

Job Title: Production Planner / Master Scheduler Job Description This role leads the integrated production planning function and owns the master production schedule for a large, complex manufacturing operation. You will...

3h ago

Go to Apply

Senior Human Resources Generalist

Aston Carter • Santa Fe Springs, CA • 3h ago

Management & Administrative

Job Title: Senior Human Resources Generalist Job Description If you are interested in this opportunity, please feel free to apply and email me your resume at rsession@ astoncarter.com so we can schedule a time to connect...

3h ago

Go to Apply

HR Generalist

Newegg Inc. • Diamond Bar, CA • 4h ago

Management & Administrative

Job Description Key Responsibilities Serve as the first point of contact for employee and manager questions on policies, pay practices, benefits and workplace issues; resolve routine matters and escalate complex cases wi...

4h ago

Go to Apply

Sales and Service Overnight

24 Hour Fitness, INC. • Fullerton, CA • 4h ago

Management & Administrative

FULL-TIME Part-time LOCATION 130 E Imperial Highway Fullerton CA 92835 THIS IS AN OVERNIGHT POSITION JOB SUMMARY The Sales & Service Overnight (SSO) is a member of the Club Operations team that serves the needs of me...

4h ago

Go to Apply

Digital and Data Analytics Manager

Southern California Edison • Rosemead, CA • 6h ago

Management & Administrative

Join the Clean Energy Revolution Become a Digital and Data Analytics Manager at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll lead the execution of analytics, reporting, and digital da...

6h ago

Go to Apply

(USA) Area Manager - Floor (Wm.Com)

Walmart • Chino, CA • 9h ago

Management & Administrative

Position Summary... What you'll do... Communicate with or to individuals or groups verbally andor in writing eg customers suppliers associates Implement the business plan for area of responsibility by communicating goals...

9h ago

Go to Apply

Operations Manager-CA

CVS Health • Colton, CA • 1d ago

Management & Administrative

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate...

1d ago

Go to Apply

Operations Manager

Amazon • Riverside, CA • 1d ago

Management & Administrative

Description Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager....

1d ago

Go to Apply

Supply Chain - Procurement Category Management and Sourcing - Sr Manager

EY • Irvine, CA • 1d ago

Management & Administrative

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)