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Mailroom Clerk

BC Forward • Brooklyn, OH • 2h ago

Job Title: Mailroom Clerk

Location: Brooklyn, OH

Duration: Contract - 6 months, Seasonal, Onsite 5 days per week, 8:00 AM to 4:30 PM

Pay Range: $18 to $20/hr (W2)

Job ID: 411369

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

Under direct supervision, the Specialist focuses on basic processing work by following defined procedures. This role performs routine operational and administrative tasks, escalates issues as needed, and supports functions across credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, and auto finance.

Responsibilities:

Execute routine processing, filing, recording, servicing, and organization of documentation per defined procedures.

Prepare analyses, reports, and related tasks with explicit instructions.

Assist in reviewing documentation and verifying use of correct procedures for basic activities.

Respond to routine billing inquiries, service requests, suggestions, and complaints.

Open mail and extract paper invoices and checks; complete onsite extraction skills testing during interview.

Sort non-payment documents for proper processing and accurately batch work.

Communicate issues to the Workflow Coordinator or Supervisor promptly.

Cross-train to maintain coverage in mail sort, keying, reassociation, and data entry.

Complete work by adhering to clear, defined procedures and escalate concerns appropriately.

Perform other duties as assigned.

Required Skills & Qualifications:

0-1 year of experience with working knowledge of business or general office skills.

High School Diploma or equivalent required. College degree preferred.

Ability to work onsite 5 days per week, 8:00 AM to 4:30 PM, and complete onsite interviews and skills testing.

Proficiency in Microsoft Office applications.

Proficient 10-key skills with speed and accuracy.

Exceptional attention to detail and accuracy under deadlines.

Proven ability to handle monetary and processing functions independently and meet production goals.

Preferred Skills:

Effective verbal and written communication and interpersonal skills.

Sound judgment with ability to identify, assess, and escalate issues.

Comfort navigating multiple computer systems and applications.

Basic knowledge of banking policies, procedures, and government regulations.

Ability to perform simple scheduled and unscheduled maintenance functions.

Customer service orientation.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

Competitive compensation and benefits.

Opportunities for growth with global clients.

A supportive, inclusive culture that values innovati

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