Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.
Working at Abbott
At Abbott, you can do work that matters, grow, learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:
Career development with an international company where you can grow the career you dream of.
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
An excellent retirement savings plan with a high employer contribution
Tuition reimbursement, the Freedom 2 Save (https://www.abbott.com/corpnewsroom/strategy-and-strength/tackling-student-debt-for-our-employees.html) student debt program, and FreeU (https://www.abbott.com/corpnewsroom/strategy-and-strength/college-degree-for-free-its-possible-with-freeu.html) education benefit - an affordable and convenient path to getting a bachelor's degree.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for, as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
This position is remote, with 50 % of travel within the territory.
Qualified candidates must currently live in the Birmingham, AL Area.
Must have a Valid Driver's License.
Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance. Efficiently provide technical support solutions, including installation, corrective, pre-emptive, and proactive maintenance. Go above and beyond to respond to customer needs by partnering with sales, marketing, and other functional areas while adhering to current compliance guidelines.
What You'll Work On
Represent the Abbott Diagnostic Division to its customers:
Responsible for providing on-site support to ADD customers
Support field personal and District business objectives and goals
Provide direction and develop mentoring skills to mentor
other FSRs
Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments, as detailed in the Field Service Business Process database
Understand and follow the Quality System by accurate and timely documentation of complaint resolution
Understand and practice regulatory and compliance procedures
Maintain a safe work environment following laboratory safety guidelines
Schedule and complete routine preventive maintenance, installations, and other updates provided by Abbott.
Integrate effectively into the service team:
Work effectively within a diverse and dynamic team environment
Support for call rotation
Time, territory, and inventory management
Standby and after-hours responsibilities
Flexible working hours
Unpredictable Travel
Travel for the support of other territories and training
Providing on-site critical account support inside and outside of district boundaries.
Responsible for IRL ownership to achieve organizational goals and customer satisfaction.
Responsible for working cross-functionally to achieve customer satisfaction through direct communication
within the local performance partnership teams (P2T).
Responsible for maintaining ownership of customer issues until successful escalation or hand-off takes place.
In addition to this position requires:
a) superior technical competency
b) Pro-Active Account Management
c) complete instrument training across geographical IRL.
Responsible for implementing and maintaining the effectiveness of the quality system.
Provide superior customer service; through applying effective communication skills in order to build loyalty while proactively managing and resolving high-stress situations
Delight our customers by providing support including installation; Preventive Maintenance; Technical
Service Bulletins and repair by documenting; following-up; and closing calls as per Abbott Diagnostics quality system
Partner cross-functionally and internally while maintaining positive relationships and ensure issues are
resolved efficiently and satisfactorily while exceeding customer needs
Successfully achieve the established business metrics including service sales, cost of service and key
performance indicators for assigned customers/accounts
Champion utilization of remote support tools to proactively improve instrument up time
Proactively improve expertise through continuous learning and certifications
Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional
forthright and ethical manner. The position reports to a Service Manager and is accountable for achieving individual and supporting team goals.
Must be able to influence other areas to achieve business goals
Required Qualifications:
Bachelor's degree.
Preferred Qualifications:
Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology.
Practical experience of interfacing with customers.
Additional Skills:
Trouble shooting/problem solving; ability to succeed in team situations and excel independently, computer skills (Word, Excel, Power Point, Internet, Remote Computing i.e VPN, remote troubleshooting etc.), effective communication skills and strongly demonstrated interpersonal skills.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com (http://www.abbottbenefits.com/pages/candidate.aspx)
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is $22.45 - $44.85 per hour. In specific locations, the pay range may vary from the range posted.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email corpjat@abbott.com
