Adventure Readiness Specialist Service

Rivian Automotive, LLC • West Henrietta, NY • 16h ago

About RivianRivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary As an Adventure Readiness Specialist, you are a critical part of the Rivian Service team during our peak seasonal periods, helping us provide seamless care that keeps owners focused on their adventure and their Rivians ready for the journey ahead. During our seasonal surges in delivery and service demand, you'll be on the front lines, helping our team navigate the high-volume peaks and ensure every owner's journey continues uninterrupted. This role is also an exciting entry point, offering a hands-on, development experience that is specifically focused on preparing you for a future as a Service Technician. Responsibilities This is a dynamic role where you will spend time learning and contributing across three keyareas: Vehicle & Site Operations: Receive, inspect, and process incoming vehicle inventory. Maintain the quality and delivery readiness of our vehicles through washing, detailing, and charging. Manage vehicle logistics, including lot organization, shuttling vehicles, and secure key management. Maintain a clean, safe, and highly organized service center environment, adhering to 5S principles. Service Production Support: Assist technicians with basic vehicle repairs, focusing on Pre-Delivery Inspection (PDI) tasks and Express Lane work. Learn to safely use basic hand tools and power tools under direct supervision. Support the workshop by maintaining tool and equipment readiness. Training & Career Development Participate in our TRAIL program-a guided path through hands-on learning, technical training, and professional growth. Receive mentorship and on-the-job training for the Service Technician role. Complete Rivian Learning Network (RLN) modules. Explore a dedicated pathway into a long-term career as a Service Technician. Maintain a flexible, "all-hands-on-deck" mindset by providing cross-functional support to other areas of the business as needed, ensuring overall site success while prioritizing primary technical training objectives. Qualifications High School Diploma, GED, or other recognized high school equivalency credential preferred. Previous technical experience (e.g. automotive repair, mechanical maintenance, or electrical work) or experience in an adjacent technical industry (e.g. aviation, HVAC, or manufacturing) is highly preferred. A strong desire to learn, a high degree of adaptability, and a passion for working with your hands. Excellent communication and teamwork skills. Must be at least 21 years old and possess a valid driver's license with no driving-related suspensions or revocation of Driver's License (within a 3-5 year period). Ability to work a flexible 40-hour week, which may include varied shifts, weekends, and holidays. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs. Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners. Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Riv

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