Job No: 544727
Work Type: Full-time
Location: PHOENIX
Categories: Healthcare/Medical Professional Level,Healthcare/Medical Support Level,Law Enforcement/Detective/Corrections/Protective Services,Social Work/Human Services,Misc/Other/Not Applicable,Healthcare/Nursing/Investigations/Compliance
ARIZONA DEPARTMENT OF CORRECTIONS, REHABILIATION & REENTRY Our mission is to enhance public safety across Arizona through modern, effective correctional practices and meaningful engagements.
The Arizona Department of Corrections, Rehabilitation and Reentry (ADCRR) is committed to creating a safe, secure, and humane correctional system. With public safety top of mind, ADCRR and its more than 8,000 officers and professional staff are driven by a heart for public service and a commitment to deliver perfect effort each day. ADCRR is redefining itself as an agency whose daily work centers on transparency, accountability, and fairness.
MENTAL HEALTH QUALITY ASSURANCE LEAD
Job Location:
Address: Health Care Services
801 E. Jefferson
Phoenix, Arizona 85034
https://corrections.az.gov/
Posting Details:
Salary: $85,000.00
Grade: 23
Closing Date: 11/13/2026
Job Summary:
The Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) is seeking an experienced Mental Health Quality Assurance Lead to strengthen mental health care across Arizona's state prisons. As a lead, you won't directly supervise staff, but you will serve as a subject matter expert, helping colleagues understand quality assurance expectations, sharing best practices, and supporting consistent, effective processes.
Partner with agency teams and contracted health care providers to review data, identify trends, investigate root causes, and turn findings into lasting improvements. You'll help advance monitoring and reporting programs, support staff development, and promote high-quality care across nine prison complexes. Bring your expertise to work with purpose and help make a meaningful difference. Apply today!
Job Duties:
Train and guide staff on job expectations, procedures, and quality standards
Resolve customer questions and provide timely, dependable support
Coach staff in meeting quality assurance program objectives
Evaluate staff performance and present findings to the Quality Assurance Director
Facilitate meetings with staff, stakeholders, and partners
Coordinate vendor oversight and healthcare operations across multiple state prison complexes
Develop monitoring tools, guides, and standardized work procedures
Build and maintain databases, conduct root cause analyses, and partner with contracted healthcare providers and Arizona Department of Corrections, Rehabilitation and Reentry Operations to implement and sustain improvements
Analyze data, identify trends, and present actionable findings to stakeholders
Develop methods to identify and assess errors, risks, and system issues
Maintain reporting systems for preventable adverse events and other key performance measures
Escalate concerns through the supervisory chain of command and coordinate timely resolution
Strengthen ongoing monitoring of contracted healthcare providers and advance sustainable quality improvement initiatives
Monitor compliance with Arizona Department of Corrections, Rehabilitation and Reentry Health Services Technical Manuals, National Commission on Correctional Health Care standards, and federal court injunctions
Advance Continued Quality Improvement studies across all nine state prison complexes
Participate in required meetings and training
Lead or contribute to special projects and assignments
Carry out additional duties as assigned by the Arizona Department of Corrections Medical Director
Perform other position-related duties as assigned
Travel to state facilities and other locations for official business
Knowledge, Skills & Abilities (KSAs):
Knowledge of:
Principles and practices of mental health treatment in a correctional setting
Quality assurance and utilization review methodology
Basic procedure analysis and policy development
Research and patient methodology
Basic computer skills
Laws, rules, regulations, policies and procedures pertaining to the assignment
Skill in:
Assessment, research and analysis
Interviewing
Investigation
Verbal and written communications
Synthesizing and presenting information in support of project objections
Organization
Time management
Decision making
Ability to:
Evaluate the effectiveness and appropriateness of healthcare services
Conduct research and compose responses to issues/concerns
Compose correspondence and reports
Maintain effective working relationships with internal and external entities
Multi-task, make sound decisions and meet deadlines
Work in a secured prison environment
Travel on state business
Selective Preference(s):
Three (3) years experience providing mental health treatment services to incarcerated individuals
Master's degree or higher in a mental health related field
Current Arizona License by the Arizona Board of Behavioral Health Examiner
Certified Correctional Healthcare Professional (CCHP)
Pre-Employment Requirements:
Employment is contingent on the selected applicant passing a background investigation.
In an effort to maintain a safe environment, all employees are required to take a Tuberculosis (TB) test during their New Employee Orientation and every year thereafter.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. (https://publicstorage.dc4.pageuppeople.com/1045/ClientPublicFile/3601803f-02e5-4b70-b325-26c8ef309c1b.pdf)
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
We offer an excellent and affordable comprehensive benefits package to meet the needs of our employees:
Vacation and sick days with 10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options
Exceptional retirement program
Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program
An incentivized commuter club and public transportation subsidy program
Learn more about the Paid Parental Leave program here (https://hr.az.gov/about/resources/family-leave-expansion) . For a complete list of benefits provided by The State of Arizona, please visit our benefits page (https://benefitoptions.az.gov/jobseekers)
Retirement :
Positions in this classification participate in the Arizona State Retirement System (ASRS)
Enrollment eligibility will become effective after 27 weeks of employment.
Current ADCRR Employees: Consult with your respective Human Resources Liaison if you are in a different retirement plan than the one indicated above.
Contact Us:
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 255-2430. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.
