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Helpdesk Security Customer Service Troubleshoot Consultant

COOLSOFT • Madison, WI • 7h ago

(Jobs in Madison, WI)

Requirement id 159457

Job title Consultant

Job location in Madison, WI

Skills required Helpdesk, Supporting Windows, Microsoft 365, Security Customer Service Troubleshoot

Open Date 30-Oct-2026

Close Date

Job @type Contract

Duration 7 Months

Compensation DOE

Status requirement ---

Job interview @type ---

Email Recruiter:coolsoft

Job Description Consultant: Helpdesk, Supporting Windows, Microsoft 365, Security Customer Service Troubleshoot

Start date : 11/30/2026

End Date : 06/30/2027

Submission deadline : 11/6/2026 4:00:00 PM

Client Info : DOA

Note:

*Interview Process: Microsoft Teams interview with video and audio enabled.

*Onsite or remote: Must be a CURRENT WI resident. NO RELOCATION ALLOWED.

Description:

Under the general supervision of the Client Engineering Desktop Supervisor, this position

provides guidance and performs research for the management and administration of the

Microsoft M365 application suite in the delivery of Microsoft solutions. This enterprise-wide

responsibility includes the design and delivery of Microsoft solutions to meet business

objectives, tenant technical requirements to create effective knowledge sharing,

collaboration, and workflow solutions.

Responsibilities:

Serving as the first point of contact for customers seeking technical assistance over the

phone, via email

and or through our ticketing system. This includes walk-ins.

Documentation of all customer interactions within our ticketing system

Performing remote troubleshooting through diagnostic techniques and pertinent

questions.

Manage tickets assigned in a timely manner.

Determine the best solution based on the issue and details provided by the customer.

Develop/modifying Knowledge Base documentation.

PC and Mobile deployments, installation of software and assist customers with new

devices.

Image computers and complete post-image configuration

Record events and problems and through resolution logs.

Requirements and Skills:

3-5 years experience working in a help desk environment.

Proven experience with the Microsoft 365 suite, Microsoft Teams and Microsoft Intune

services.

In-depth knowledge of computer systems and mobile devices.

Proven experience as a help desk technician.

Ability to diagnose and resolve basic technical issues.

Proficient with iOS and iPadOS devices.

Detail oriented and maintain confidentiality.

Ability to work with minimal supervision.

Customer-oriented and patient.

Alternate weekly between on-site work in downtown Madison and remote work

With the exception of being assigned to other locations as and where necessary for

business requirements (TOURISM / WAB / DOG / WHS,

etc.

Call502-379-4456 Ext 100for more details. Please provide Requirement id: 159457 while calling.

EOE Protected Veterans/Disability

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