At Your Service Representative

THE PARK BANK • Madison, WI • 8h ago

JOB REQUIREMENTS: Description Who is Park Bank? At Park Bank, we believe
drive and ambition come from the heart. That achievement means different
things to each of us. That there\'s no one way to what\'s next. And our
story of achievement starts with each member of our team. No matter our
job openings, we are always searching for great people to join our team.
And while a culture-fit is nice, a culture-add is even better. If you
are passionate about providing exceptional client service and building
partnerships that champion all who are driven to achieve financial
goals, come join our branch family. In addition, if you thrive in making
personal connections, exude confidence, and are committed to helping our
clients succeed, we will help you get to next in your own career
development. General Summary The At Your Service Representative will use
their knowledge of Park Bank products, services and policies to assist
clients and associates with inquiries, requests and complaints. They
will speak and live-chat with clients, listen to them to gain a thorough
understanding of their needs, and offer solutions and keep client
experience & satisfaction at the core of every decision and behavior.
This position will also be responsible for guiding users through the
features & functionalities of the bank\'s electronic banking and card
products, including performing technical troubleshooting of these
products. The At Your Service Representative will also perform a wide
variety of maintenance within the core system on client accounts. These
include updating clients\' personal information and making adjustments
to products & services based on client request. They will also review
and audit multiple reports of system changes in accordance with the
Bank\'s internal controls. In addition, the At Your Service
Representatives will coordinate and oversee all aspects of interactive
teller machine operations within the branch network. The At Your Service
representative will be responsible for ensuring all transactions
performed in an accurate, efficient, and courteous manner. Helping
customers, while enhancing the customer\'s interactive banking
experience via video technology. Must be comfortable, professional, and
friendly on- camera, as this is a position is based on video interaction
with clients. Review transactions for accuracy and assist in the
resolution of any errors and/or variations. Answer client questions
regarding Park Bank products and services and as needed; perform basic
account maintenance requests and/or open new deposit accounts. Essential
Functions and Duties Responding to client inquiries to learn about and
address their needs, complaints or other issues in a timely and accurate
way, via phone,... For full info follow application link. Park Bank is
an equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion,
sex, national origin, disability status and protected veteran status.
*** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/060D1CC4BEA4428E

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