Area of Interest: Administrative and Clerical
FTE/Hours per pay period: .01
Department: Security
Shift: PRN
Job ID: 189348
Overview
Communications Representative Marshalltown Hospital Department: Security Schedule: As Needed | Variable Hours Based on Department Needs
Join the Security team at Marshalltown Hospital as an as-needed Communications Representative and serve as an important connection point for patients, visitors, staff, and emergency responders. You'll help ensure calls, messages, pages, and urgent communications are handled accurately, professionally, and efficiently.
This flexible opportunity is a great fit for someone who communicates clearly, remains calm under pressure, and enjoys helping others. You'll support daily hospital operations and emergency response efforts while working alongside a collaborative, service-focused team.
Why UnityPoint Health?
At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few:
Expect paid time off, parental leave, 401K matching and an employee recognition program .
Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family .
With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
Support switchboard operations by handling incoming calls, pages, and messages, ensuring accurate routing and timely communication across the organization
Prioritize and manage calls based on urgency while providing excellent customer service to patients, staff, and visitors
Monitor alarm systems (fire, medical, panic, gas, weather) and relay critical information to appropriate emergency teams
Coordinate after hours communication, relay messages to on call staff, and maintain up to date contact lists and on call schedules
Arrange auxiliary communication services, including ASL and LEP interpreters, to support patient and visitor needs
Assist with daily telecommunications operations, report issues, and support troubleshooting to minimize service disruptions
Contribute to process improvement by communicating system inefficiencies and maintaining documentation, logs, and emergency communication records
Support emergency response efforts as needed, including participation in the Hospital Emergency Incident Command System
Qualifications
Education:
High school diploma or equivalent is required
Experience:
E xperience as a secretary, receptionist, or customer service in a busy public office is preferred.
