Managing Director, Tolling & Contact Center Operations

MAXIMUS • Sacramento, CA • 5h ago

Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract. This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program.

The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall program performance. This leader will oversee the Program Director and senior operational team, serve as the primary executive partner to the client, and ensure contractual, operational, financial, and service objectives are achieved. The role also carries responsibility for P&L management, strategic planning, staffing, and client satisfaction.

Candidates must have demonstrated experience leading large State government contracts that include both tolling and call center operations, with the ability to manage complex client relationships and lead large-scale operations through senior leaders.

This position is contingent upon award and supports the NYS Thruway contract. Travel to New York will be required as needed.

Essential Duties and Responsibilities:

Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts

Manage the client relationships ensuring customer satisfaction.

Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.

Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.

This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.

Establish strategic plans and objectives for business unit(s).

Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.

Review objectives to determine success of operations.

Oversee activities of multiple sections/departments through subordinates.

Manage external and internal customer relationships to include high ranking state and local government officials.

Oversee and review current and new project initiatives.

Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.

Promote new ideas and provides direction to senior managers in various departments.

Minimum Requirements

'- Bachelor's degree required, MBA preferred.

Outsourcing experience preferred.

Experience in simultaneously managing a large portfolio of multiple complex projects.

Typically utilizes management skills more than technical skills.

Excellent organizational, interpersonal, verbal, and written communication skills.

Ability to develop and implement high level departmental strategies, assesses intangible variables to identify and evaluate fundamental issues.

Ability to influence executive management decisions.

Knowledge of organizational and or client objectives.

Ability to negotiate with internal and external customers to gain desired outcome.

Ability to successfully manage many complex tasks simultaneously.

Strong understanding of state, county and local government programs currently served by MAXIMUS.

Business, government, and/or management experience preferred.

Proficient in Microsoft Office Applications including Microsoft Project.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$235,000

Maximum Salary

$245,000

MAXIMUS

Go to Apply

Share this job

Similar Jobs

RN Skilled Nursing

Dignity Health • Sacramento, CA • 5h ago

Hospital & Medical

Job Summary and Responsibilities As our Registered Nurse (RN) in Skilled Nursing Care, you will help patients and residents receive direct nursing care and ensure nursing activities are supervised effectively, so they ca...

5h ago

Go to Apply

Supervisory Air Traffic Control Specialist (Operations Manager)

Federal Aviation Administration • Rancho Cordova, CA • 5h ago

Management & Administrative

Summary Serves as a Operations Manager in a ATC-12 terminal or en route facility, responsible for planning and directing the operations in the facility; or planning and directing multiple support activities for the facil...

5h ago

Go to Apply

Mainframe Developer - Core Banking

Cognizant • Sacramento, CA • 7h ago

Finance, Accounting & Banking

We are seeking an experienced Mainframe Developer with strong expertise in core banking applications and mainframe technologies. The ideal candidate will have hands-on experience supporting and enhancing critical banking...

7h ago

Go to Apply

Sales Executive, Manager - Google Healthcare Industry - C_MAT

Deloitte • Sacramento, CA • 8h ago

Hospital & Medical

Are you an enthusiastic, self-motivated, and energetic sales professional with demonstrated sales success and a passion for building customer relationships within the Healthcare Industry? If so, Deloitte Consulting LLP i...

8h ago

Go to Apply

Payroll Administrator

TevisHR • Sacramento, CA • 8h ago

Finance, Accounting & Banking

Position Summary We are seeking an organized, meticulous, and experienced Payroll Professional to join our finance department. In this role, you will be responsible for the accurate and timely administration of payroll p...

8h ago

Go to Apply

Industrial Sector Intelligence Consultant

Deloitte • Sacramento, CA • 8h ago

Legal & Paralegal

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join...

8h ago

Go to Apply

Behavioral Health Medical Director

Centene Corporation • Sacramento, CA • 8h ago

Hospital & Medical

Business Area: Clinical & Care Management Job Type: Full time Position Purpose: Assist the Chief Medical Director to direct and coordinate the medical management, quality improvement and credentialing functions for t...

8h ago

Go to Apply

Counsel

Akamai Technologies, Inc. • Sacramento, CA • 9h ago

Legal & Paralegal

Are you looking to work with an international team to solve problems on a global scale? Do you want an opportunity to effect change at a leading technology organization? Join our Global Legal team! Akamai Legal is a high...

9h ago

Go to Apply

Medical Assistant Float

Dignity Health • Folsom, CA • 9h ago

Hospital & Medical

Job Summary and Responsibilities As our Medical Assistant (MA), you will help patients and our healthcare team streamline clinic operations and patient care so they can access efficient and top-quality medical services....

9h ago

Go to Apply

Medical Acute Nurse

Dignity Health • Sacramento, CA • 9h ago

Hospital & Medical

Job Summary and Responsibilities As a Registered Nurse (RN), you will be a pivotal healthcare professional, delivering compassionate, high-quality care that truly impacts our patients' well-being and recovery. Every day,...

9h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)