This job was posted by https://idahoworks.gov : For more information,
please see: https://idahoworks.gov/jobs/2632160
Why Join World:
Strong growth opportunities Many of our leaders, including
executives, started in this role
Promote-from-within culture A large percentage of team members
advance into leadership roles
Performance-based earnings Bonus opportunities tied to branch
results
Comprehensive benefits for all stages of life Including major
medical, dental, vision, life insurance, long-term disability, and
free mental health support
Retirement and time off 401(k) with company match, paid
holidays, and vacation time
Community focus Paid volunteer time and a strong commitment to
giving back
Work-life balance Predictableschedules with a focus on time
outside of work
About World Finance:
World Finance has been recognized as a Top Workplace USA for six
consecutive years and a Newsweek Most Trustworthy Company. Since 1962,
we have helped millions of customers meet their financial needs through
personal loans, tax services, and credit-building solutions. With over
1,000 branches across 16 states, we are committed to serving the
communities where we live and work.
Essential Duties and Responsibilities:
Drive and close loan sales by taking applications, explaining terms,
and asking for the business
Conduct substantial daily outbound customer outreach for
collections, application follow-up, tax services, and new business
generation; thrive in a high-volume, phone-intensive environment
Manage delinquent accounts by securing payments and setting payment
arrangements
Contact approved, pending, and former borrowers to drive loan volume
and identify opportunities for additional financial products and
services
Prepare individual tax returns, gather and review required
documentation, and assist customers with tax-related questions in
compliance with company policies and applicable regulations
Assist customers in person with loan applications, tax preparation
services, payments, account questions, and issue resolution
Process payments, account updates, tax-related documentation, and
document all activity in company systems
Maintain accurate and compliant records, including timely credit
denial letters and required tax documentation
Handle and balance cash, and complete required bank runs to deliver
deposits
Follow company policies, procedures, and regulatory requirements
Complete required training and meet performance expectations for
sales, collections, tax preparation, and account management
Basic Requirements:
High school diploma or equivalent
Valid drivers license, reliable transportation, and current
insurance
Must be able to independently perform all required bank runs,
including transporting deposits, without relying on non-employees
for transportation
Ability to obtain required insurance licensing
Experience & Skills:
Experience in sales, customer service, collections, or account
managementwith measurable results
Proven ability to handlehigh-volume calls and difficult customer
conversations
Track record of meeting or exceedinggoals in a fast-paced
environment
Strong communication, problem-solving, and organizational skills
Basic computer skillswithaccurateand consistentdata entry
Preferred Backgrounds:
Experience inbanking, retail, restaurants, hospitality, collections,
call centers, insurance, healthcare front office, or similar
customer-facing rolesispreferred.
Physical and Environmental Requirements:
Officebased role with standard lighting and noise levels
Regular in-person attendance during scheduled work hours is
essential; occasional extended hours or weekend work may be required
based on business needs
