This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2632160

Why Join World:

Strong growth opportunities Many of our leaders, including

executives, started in this role

Promote-from-within culture A large percentage of team members

advance into leadership roles

Performance-based earnings Bonus opportunities tied to branch

results

Comprehensive benefits for all stages of life Including major

medical, dental, vision, life insurance, long-term disability, and free mental health support

Retirement and time off 401(k) with company match, paid

holidays, and vacation time

Community focus Paid volunteer time and a strong commitment to

giving back

Work-life balance Predictableschedules with a focus on time

outside of work

About World Finance:

World Finance has been recognized as a Top Workplace USA for six consecutive years and a Newsweek Most Trustworthy Company. Since 1962, we have helped millions of customers meet their financial needs through personal loans, tax services, and credit-building solutions. With over 1,000 branches across 16 states, we are committed to serving the communities where we live and work.

Essential Duties and Responsibilities:

Drive and close loan sales by taking applications, explaining terms,

and asking for the business

Conduct substantial daily outbound customer outreach for

collections, application follow-up, tax services, and new business generation; thrive in a high-volume, phone-intensive environment

Manage delinquent accounts by securing payments and setting payment

arrangements

Contact approved, pending, and former borrowers to drive loan volume

and identify opportunities for additional financial products and services

Prepare individual tax returns, gather and review required

documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations

Assist customers in person with loan applications, tax preparation

services, payments, account questions, and issue resolution

Process payments, account updates, tax-related documentation, and

document all activity in company systems

Maintain accurate and compliant records, including timely credit

denial letters and required tax documentation

Handle and balance cash, and complete required bank runs to deliver

deposits

Follow company policies, procedures, and regulatory requirements

Complete required training and meet performance expectations for

sales, collections, tax preparation, and account management

Basic Requirements:

High school diploma or equivalent

Valid drivers license, reliable transportation, and current

insurance

Must be able to independently perform all required bank runs,

including transporting deposits, without relying on non-employees for transportation

Ability to obtain required insurance licensing

Experience & Skills:

Experience in sales, customer service, collections, or account

managementwith measurable results

Proven ability to handlehigh-volume calls and difficult customer

conversations

Track record of meeting or exceedinggoals in a fast-paced

environment

Strong communication, problem-solving, and organizational skills

Basic computer skillswithaccurateand consistentdata entry

Preferred Backgrounds:

Experience inbanking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing rolesispreferred.

Physical and Environmental Requirements:

Officebased role with standard lighting and noise levels

Regular in-person attendance during scheduled work hours is

essential; occasional extended hours or weekend work may be required based on business needs

World Finance

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