Description
The Sort Center Quality Senior Supply Chain Manager ultimately solves the questions of (1) how do we deliver world-class Delivery Estimate Accuracy (DEA) at our highest-volume Sort Center Hubs, (2) how do we drive systemic reduction in DEA misses across the NASC Central Hub network, and (3) how do we build durable quality mechanisms that scale as volume concentrates.
Are you an experienced Business Operator with a strong work ethic? Do you enjoy solving complex operational quality problems? If yes, this opportunity will appeal to you. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.
The Sort Center Quality Supply Chain Manager works cross-functionally with NASC Operations, ACES, and Product/Tech teams to define quality goals, root cause defect drivers, and drive corrective actions at NASC Central Hubs. They maintain and report up-to-date and accurate performance statistics, management reports, and analysis, and facilitate the flow of quality signals between site Operations and central planning teams. The Sr. SCM provides timely resolution to issues by researching internal tools and making real-time decisions grounded in operational data. An ideal candidate acts as a single-threaded leader for end-to-end DEA quality workstreams, understands the operational @context, notices trends, and drives Customer Experience improvements without compromising on speed, capacity, or cost.
This role requires the ability to partner cross-functionally and to dive deep into large and complex operational datasets with strong SQL proficiency augmented by AI-leveraging capabilities to extract actionable insights from multi-dimensional Sort Center data. The successful candidate must demonstrate comfort working with enterprise-scale datasets to analyze DEA performance across the Hub network. Additionally, this position demands the ability to work cross-functionally across Operations, ACES, Product, Tech, and central planning teams to drive quick execution on defect reduction and accelerate decision-making in dynamic operational environments.
In this position, you will at minimum: (a) own the DEA performance narrative for NASC Central Hubs, (b) identify defect trends and root causes and translate them into corrective action plans with site leadership and functional owners, (c) build scalable quality mechanisms that maintain performance through high-volume events, and (d) establish continuous improvement frameworks in partnership with operations teams to drive feedback loops and process optimization. This position requires the ability to program manage multiple workstreams across various NASC functions. This role is high-visibility, with regular interaction with senior leadership and involvement in critical operational decisions. Finally, this position will help develop sustainable, standard mechanisms and processes to drive further automation.
Key job responsibilities
-Work with partner teams across Operations, ACES, and Product/Tech to close DEA gaps at NASC Central Hubs
-Leverage historical data to build forward-looking quality models and identify improvement opportunities
-Utilize problem-solving skills to work through difficult challenges
-Own and report DEA performance for NASC Central Hubs to senior-leadership audiences
-Collaborate with Operations leadership to drive site-level quality improvements
-Improve defect attribution accuracy and drive upstream defect prevention
-Present data-driven proposals and plans to Sr. Leadership
A day in the life
The Sort Center Quality Sr. SCM operates in a fast-moving operational environment. We're building the NASC-side quality function that connects defect signals to operational action, so this person will balance between big thinking and tactical execution. This will require direct analyses and partnering with stakeholders across Amazon.
About the team
Our team owns quality performance across the NASC network. We work at the intersection of Operations, ACES, and Product/Tech, and we exist to reduce the gap between the customer promise and what happens inside our Sort Centers. We're an ingenious team of problem solvers. We respect diverse thoughts and believe that happy team members are productive team members.
Basic Qualifications
3+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
3+ years of defining and executing against program timeline & requirements experience
2+ years of supply chain experience
Bachelor's degree
Experience defining program requirements and using data and metrics to determine improvements
Understanding of AI prompting and continuous improvement with AI
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL familiarity
Preferred Qualifications
3+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .
USA, CA, Hesperia - 115,400.00 - 160,000.00 USD annually
USA, TX, CLEBURNE - 115,400.00 - 160,000.00 USD annually
