HR Shared Services Coordinator

Flynn Restaurant Group • Independence, OH • 1h ago

At Flynn Group, we believe in the power of collaboration and value in-person interactions. This is why our employees work from the office four days per week, leaving Fridays to work from home. This setup cultivates casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where innovation thrives, with office-based teams coming together four days a week to collaborate and thrive, together!

Position Description

The HR Shared Services Coordinator plays a key role in supporting day-to-day operations of HR systems and assisting with the resolution of support tickets. This role serves as a key point of contact for questions related to Paradox (ATS) and Workday (HCM), helping to identify and troubleshoot errors while delivering excellent service to internal customers.

This position is ideal for someone with strong organizational skills, attention to detail, and an ability to think critically and solve problems efficiently. The HR Shared Services Coordinator will work closely with HR and IT stakeholders, gaining hands-on experience with technical systems and processes to ensure smooth HR operations.

Essential responsibilities include:

Monitoring & resolving level 1 HR Tech support tickets.

Conducting root cause analysis on recurring issues and collaborating with stakeholders to implement effective solutions.

Identifying and escalating complex issues.

Creating and maintaining standard work (SOP's) related to Paradox and Workday Systems.

Responding to general inquiries about Paradox and Workday, providing troubleshooting support to ensure timely resolution.

Updating all alignment changes within Paradox and Workday, i.e. unit closings/openings and market realignments.

Always showing a willingness to help customers find the appropriate procedure or resource, even if the issue is not your direct responsibility.

Assisting and participating in projects assigned by HR leadership.

Effectively communicating with end-users to assist with system issues.

Generating reports related to HR metrics.

Desired Skills, Specialized Knowledge, and Experience

Possesses excellent verbal and written communication skills.

Excellent judgment and problem-solving skills, ability to work independently and as a team player.

Ability to prioritize competing priorities and manage time effectively.

Ability to keep information confidential and handle confidential matters discretely.

Capacity to work under pressure while observing high-quality standards.

May require a bachelor's degree in HR, business, or a related field.

Why Work For Flynn?

Flynn Group offers a variety of benefits and perks to encourage and empower our employees. We are committed to helping each employee work and live to his or her fullest potential. We offer a variety of benefits and perks while working for us:

Medical/Dental/Vision

Retirement and Savings Plan

Short- and Long-Term Disability

Basic Life Insurance

Voluntary Life Insurance

Tuition Reimbursement

Paid Time Off

Flexible/Hybrid Work Schedules (In Office Monday - Thursday, Work from Home Friday)

Company Outings

Dining Discounts

On-Site Fitness Center

On-Site Daycare

On-Site Café

FUN Work Environment!

The Flynn Group is an Equal Opportunity Employer

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