Oracle Fusion Customer Support Desk Business Analyst (5772)

SMX • Phoenix, AZ • 2h ago

We are seeking an experienced Oracle Fusion Financials Business Analyst to join our team. In addition to specializing in the Oracle Fusion Financials suite, the ideal candidate will be responsible for managing and resolving customer issues and requests submitted through our help desk ticketing system. This key responsibility involves monitoring the ticket queue, analyzing issues, collaborating with stakeholders, and ensuring timely and effective resolution of all support tickets related to financial processes and systems. This is a remote role supporting our Newtown, PA, Herndon, VA, or Boston, MA office and requires travel.

Essential Duties:

Monitor, manage, and resolve tickets submitted in the help desk system, ensuring prompt and effective solutions for customer-reported issues related to Oracle Fusion Financials.

Lead quarterly regression testing of Oracle's quarterly releases.

Lead or participate in incident/root cause analysis and manage escalations to resolution.

Identify areas for process improvement and recommend best practices.

Provide post-implementation support and troubleshooting for Oracle Fusion Financials modules.

Collaborate with business stakeholders to gather, analyze, and document financial process and system requirements.

Design, implement, and enhance Oracle Fusion Financials modules (GL, AP, AR, FA, CM, etc.).

Translate business requirements into functional specifications and work closely with technical teams for solution delivery.

Lead or participate in Fit-Gap analysis, workshops, and solution mapping.

Develop and execute test strategies, test scripts, and support User Acceptance Testing (UAT).

Deliver training and knowledge transfer to users and support teams.

Ensure optimal system performance and compliance with all regulatory requirements.

Required Skills & Experience

Bachelor's degree in Finance, Accounting, Information Technology, or related field.

3+ years of experience as a Business Analyst working with Oracle Fusion/Cloud Financials.

Hands-on implementation and/or support experience with Oracle Fusion Financials modules (GL, AP, AR, FA, etc.).

Strong understanding of finance business processes, accounting principles, and financial reporting.

Experience gathering business requirements, creating functional documents, and mapping solutions.

Proficient in Oracle reporting tools (OTBI, FRS).

Strong communication, analytical, and problem-solving skills.

Ability to work independently and as part of a dynamic team.

Desired Skills & Experience

Oracle Cloud Financials Certification(s). Experience with integrations and data migration in Oracle Cloud applications. Experience in managing or participating in large-scale Oracle Cloud ERP implementations. Experience supporting multi-entity/global rollouts. Exposure to other Oracle Cloud modules (Procurement, Inventory, Projects, etc.). Prior experience in Public Sector or Financial Services.

LI-SA

CJPOST

The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.

The proposed salary for this position is:

$87,600-$130,000 USD

At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.

We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what's possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.

SMX is an Equal Opportunity employer including disabilities and veterans.

Selected applicant may be subject to a background investigation and/or education verification.

SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).

SMX

Go to Apply

Share this job

Similar Jobs

Software Engineering Program Manager

EDB • Phoenix, AZ • 1h ago

Management & Administrative

A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises...

1h ago

Go to Apply

2027 Summer Internship - HR - Talent Management - Workforce Effectiveness - Virtual

Freeport-McMoRan • Phoenix, AZ • 2h ago

Management & Administrative

2027 Summer Internship - HR - Talent Management - Workforce Effectiveness - Virtual Requisition ID: 147844 Location: Phoenix, AZ, US, 85040 Category: Intern Share this Job Why You Should Apply For This Job: Why You Shoul...

2h ago

Go to Apply

2027 Summer Internship - HR - Talent Management - Workforce Effectiveness - Virtual

Freeport-McMoRan • Phoenix, AZ • 2h ago

Management & Administrative

2h ago

Go to Apply

(USA) Licensed/Registered Vision Center Manager

Walmart • Mesa, AZ • 2h ago

Management & Administrative

Position Summary... What you'll do... Leads department sales growth through effective merchandising, pricing accuracy, inventory oversight, and seasonal execution. Forecasts sales trends and aligns product assortments wi...

2h ago

Go to Apply

Public Service - State Government Consulting Senior Manager - Transformation Lead

Accenture • Scottsdale, AZ • 12h ago

Management & Administrative

Accenture helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention p...

12h ago

Go to Apply

Skilled Trades Workforce Manager

J.E. Dunn Construction Company • Tempe, AZ • 12h ago

Management & Administrative

Skilled Trades Workforce Manager Location: Tempe, AZ, US, 85281 Best People + Right Culture. These are the driving forces behind JE Dunn's success. By hiring inspired people, giving them interesting and challenging work,...

12h ago

Go to Apply

Water Resources Manager

State of Arizona • Phoenix, AZ • 3d ago

Management & Administrative

Job No: 544600 Work Type: Full-time Location: PHOENIX Categories: Environment/Air/Water/Waste,Fish/Game/Wildlife,Forestry/Wildland Fire/Natural Resources,Real Estate and Land Management,Research,Scientific/Technical Supp...

3d ago

Go to Apply

Customer Service Supervisor

UnitedHealth Group • Phoenix, AZ • 4d ago

Management & Administrative

Requisition number: 2394726 Job category: Customer Services This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Opportunities...

4d ago

Go to Apply

Manager Process Automation Projects

Freeport-McMoRan • Phoenix, AZ • 6d ago

Management & Administrative

Manager Process Automation Projects Requisition ID: 147696 Location: Phoenix, AZ, US, 85040 Category: Engineering Services Share this Job Why You Should Apply For This Job: Why You Should Apply for This Job At Freeport-M...

6d ago

Go to Apply

Manager Leach Analytics

Freeport-McMoRan • Phoenix, AZ • 6d ago

Management & Administrative

Manager Leach Analytics Requisition ID: 147723 Location: Phoenix, AZ, US, 85040 Category: Operations Share this Job Why You Should Apply For This Job: Why You Should Apply for This Job At Freeport-McMoRan, we are committ...

6d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)