Riggs Construction Technologies Field Support Specialist

Riggs CAT • Bryant, AR • 4h ago

This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4881494 Riggs CAT\ \ Description:

The Riggs Construction Technologies Field Support Specialist is responsible for successfully providing excellent customer service, training new customers, supporting existing customers with the use of Cat factory and Trimble aftermarket technologies.

DO YOU HAVE WHAT IT TAKES?

WHAT YOU\'LL DO

Cat Factory Technology (Grade, Detect, Command/Autonomy) & Trimble

On & Off machine Subject Matter Expert

Lead person on all startups, training operators on equipment

controls and associated technology

Specialist responsible for Construction Technologies (Cat/Trimble)

and their applications to promote safety, efficiency, profitability and best practices for our clients.

Responsible for verification of functionality and accuracy of

machine technology at delivery

Accurately communicate all information that assists Riggs

Construction Technologies in resolving technology related issues.

Provide clients (internal and external) with product, application,

maintenance, and operation training of Cat/Trimble technology equipment

Advise and consult with clients on machine and job site operations

which directly impact the customers business performance

Review quotes to ensure accuracy and completeness

Support clients over the phone and in person.

Requirements:

WHAT YOU\'LL NEED

Ability to gather and analyze information skillfully, and sometimes

develop alternative solutions;

Ability to work in group problem solving situations

Ability to manage difficult or emotional customer situations and

respond promptly to client needs.

Ability to speak or communicate clearly and persuasively in positive

or negative situations

Demonstrate group presentation skills and willingness to participate

in meetings.

Ability to set and achieve ambitious goals, demonstrate persistence

and overcome obstacles, and self-measure against standard of excellence.

Tolerance for taking calculated risks to accomplish goals.

5-10 years of GPS Technology experience, on and off machine

(Cat/Trimble)

Ability to read and interpret documents such as safety rules,

operating and maintenance instructions, and procedure manuals.

Ability to speak effectively before groups of customers or employees

of organization.

Ability to apply common sense understanding to carry out

instructions furnished in written, oral, or diagram form.

Excellent verbal and written communication skills

Valid driver license and clean driving record.

IMPORTANT INFORMATION

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Employee must be able to lift 25 lbs of force occasionally and 10 lbs of force frequently.

The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts and outside weather conditions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

This is a blended outside and inside role with expected overnight stays estimated at 1-5 nights/month, depending on customer needs.

The Job description is subject to change by the employer as the n\ \ \ \ Equal employment opportunity, including veterans and individuals with disabilities.\ \

PI287918699

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