Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Responsibilities Performs clerical and technical duties in support of recruit memorabilia and photography services, including administrative support, customer service, order processing, billing, cashiering, and product distribution. May order, requisition, receive, store, issue, pick up, and deliver parts, tools, supplies, equipment, and other items for the facility. Uses computer systems to determine availability, cost, and quantities on hand. Provides administrative support by answering telephones, relaying assignments, issuing forms or maps, and maintaining completed files, electronic records, reports, and supporting documentation. Conducts product briefings for platoons of approximately 100 to 350 recruits. Explains available memorabilia, pricing, ordering procedures, and payment requirements; answers questions and assists recruits with placing orders. Enters and verifies orders in the designated database, ensuring accurate product selections, quantities, pricing, and customer information. Maintains recruit records, platoon assignments, order status, and reports. Tracks recruits requiring photographs or retakes and updates photography records to support order fulfillment. Prepares, verifies, and submits vendor orders within established deadlines, as applicable. Receives, inspects, and sorts product deliveries. Coordinates with vendors, coworkers, and supervisors to resolve missing, incorrect, or incomplete orders before distribution. Prepares and verifies final bills using database records and reports. Organizes bills, explains charges and payment procedures, and answers questions during Final Bill Pay appointments. Processes payments and additional purchases in accordance with established cash-handling procedures. Records transactions, balances collected payments, investigates discrepancies, and processes order add-ons and billing adjustments. Responds to external customer inquiries regarding archived photographs and related products by telephone and email. Monitors website orders and designated email accounts, researches records, and addresses customer requests and order issues promptly. Prioritizes assignments and meets operational deadlines while maintaining accuracy, confidentiality, and compliance with department policies. Uses assigned computer systems and database applications to manage multiple tasks efficiently. Provides World Class Customer Service with an emphasis on courtesy and friendly, professional communication. Acknowledges customers, smiles, and makes eye contact. Determines customer needs, checks satisfaction with goods and services, and takes prompt action to resolve concerns. Refers problems requiring additional assistance to the supervisor or appropriate point of contact. Adheres to safety regulations, uses required safety equipment, and follows safe work procedures. Promptly reports workplace hazards, injuries, occupational illnesses, and property damage to the immediate supervisor. Actively supports the principles of the EEO program and prevention of sexual harassment. Performs other related duties as assigned. Requirements Conditions of Employment See Duties and Qualifications EVALUATIONS: Qualifications Must have one year of experience demonstrating knowledge of general clerical methods and techniques. Must have the ability to communicate effectively orally and in writing. Ability to operate office machines, such as personal computers and calculators. This is a white-collar position where occasional lifting up to 20 lbs. may be required. This position requires conducting presentations to groups of 100 to 350 recruits on a regular basis. Education Additional Information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. Required Documents: Education/certification certificate(s), if applicable. If prior military, DD214 Member Copy Resume that does not exceed 2 pages IMPORTANT: To align with the Merit Hiring Plan, Federal Agencies will not accept resumes that exceed two pages. Accordingly, the NAF HRO will only consider resumes that are two pages or fewer. Resumes exceeding this limit will not be referred and will be deemed ineligible for consideration. This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. MARIJUANA IS A SCHEDULE 1 DRUG UNDER THE CONTROLLED SUBSTANCES ACT AND THEREFORE USE OF MARIJUANA IS ILLEGAL UNDER FEDERAL LAW REGARDLESS OF STATE LAWS. A POSITIVE DRUG TEST RESULT FOR MARIJUANA (OR ANY OTHER DRUG TESTED FOR) WILL RESULT IN WITHDRAWAL OF THE TENTATIVE JOB OFFER AND INELIGIBILITY TO APPLY FOR A POSITION WITHIN THE DEPARTMENT OF DEFENSE FOR 6 MONTHS FROM THE DATE OF THE DRUG TEST. APPLICANTS MAY NOT BE EMPLOYED IN THE CHAIN OF COMMAND OF THEIR RELATIVE. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.
