Customer Service Representative

BWAY • North Canton, OH • 1h ago

JOB DESCRIPTION

The Customer Service Representative (CSR) functions as the liaison between Mauser Corporation and its customers. Handles all customer orders from order entry through shipment of orders. The CSR acts as the first point of contact for the customer at their respective plant and helps customers with all questions and concerns that arise.

Responsibilities:

Establish relationships with customers by communicating and resolving issues.

Responsible for order entry and/or maintenance for assigned accounts.

Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.

Communicate order confirmations, changes and cancellations to both customers and internal Mauser team members.

Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.

Reviews orders after shipment for billing accuracy and any quantity item errors.

Manages the issuing of credits, return authorizations and pallet returns.

Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.

Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.

Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed.

Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices

Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.

Files any customer paperwork such as shipping documentation or customer orders in a timely fashion.

Performs other duties as assigned.

Requirements:

Associate or bachelor's degree preferred but not required

Manufacturing experience strongly preferred

1-3 years customer service experience required

Microsoft Office Suite - basic to above-average computer skills including Excel

CRM experience preferred

Ability to perform basic quantitative skills required,

Ability to work with all areas of the business including plant and sales personnel.

Professional verbal and written communication

Strong customer service advocacy and problem-solving skills

ABOUT US

Do you want to work with people who are dedicated to innovation and making the world a better place? Do you want to build a career with a company that provides opportunities for growth and development?

Mauser Packaging Solutions is that company.

Our mission is to help our customers achieve better sustainability with their packaging. And we do that by giving our people the opportunity to do important work, solve interesting problems and be part of a diverse, forward-looking team.

At Mauser Packaging Solutions, you can be proud to work for a company that's always striving to innovate and serve customers better-and help them be better stewards of the environment.

Whether you're a seasoned professional-or just beginning your career-there's a place where you can help make a difference at Mauser Packaging Solutions. Join us!

BWAY

Go to Apply

Share this job

Similar Jobs

Product Development Manager

Vertiv Corporation • Dover, OH • 2h ago

Management & Administrative

Job Description Job Summary: The Product Development Manager leads a team of Technical Project Leads and Product Engineers responsible for executing New Product Development & Introduction (NPDI) programs and providin...

2h ago

Go to Apply

Customer Service Specialist

The Sherwin-Williams Company • Canton, OH • 2h ago

Management & Administrative

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams produc...

2h ago

Go to Apply

Business Analyst - WV & MD Engineering Services - Akron FirstEnergy Headquarters

FirstEnergy Corp • Akron, OH • 2h ago

Management & Administrative

JOB DESCRIPTION FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger...

2h ago

Go to Apply

Associate Account Manager

Republic Services • Massillon, OH • 2h ago

Management & Administrative

POSITION SUMMARY: The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territo...

2h ago

Go to Apply

Associate Account Manager

Republic Services • Massillon, OH • 2h ago

Management & Administrative

2h ago

Go to Apply

Automated Technical Service Rep

SEALED AIR CORPORATION • Kent, OH • 2h ago

Management & Administrative

Job Description Automated Technical Service Rep Streetsboro Corporate Office Requisition ID: 56930 If you are a current employee click here to apply. Sealed Air designs and delivers packaging solutions that protect essen...

2h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Tallmadge, OH • 2h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

2h ago

Go to Apply

(USA) Stocking 2 Coach, Non-Complex, Management

Walmart • Wadsworth, OH • 19h ago

Management & Administrative

Position Summary... What you'll do... Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with...

19h ago

Go to Apply

Customer Service Advisor

Valvoline • North Canton, OH • 1d ago

Management & Administrative

What You'll Do: As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to present oil...

1d ago

Go to Apply

Customer Service Representative - Manufacturing & Supply Chain Operations

ContiTech • Fairlawn, OH • 3d ago

Management & Administrative

Company Description ContiTech is one of the world's leading industry specialists. The Continental group sector offers its customers connected, environment-friendly, safe and convenient industry and service solutions usin...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)