Customer Success Account Manager - Signature - Sioux City, IA

UPS • Sioux City, IA • 10h ago

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position will support a territory including NW and Central Iowa.

Summary

The Signature Customer Success Account Manager will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.

Key Responsibilities

Issue Management

Serve as the primary point of contact and advocate for assigned accounts.

Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.

Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.

Value Creation / Proposals

Proactively engage existing customers to enhance value and prevent churn.

Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.

Identify low-touch upsell opportunities and guide customers to resources for additional value.

Develop strategies for upselling / cross-selling opportunities to drive account growth.

Drive product adoption and educate customers on products and services.

Territory Management

Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.

Monitor customer health metrics to measure satisfaction and prevent churn.

Feedback Collection

Update CRM with retention data, planning next steps for churn prevention/growth.

Qualifications

1-4 years in customer success, support, or related customer-facing roles.

SMB account management experience.

Ability to manage multiple customer engagements through strong organizational skills.

Data-driven mindset.

Excellent written communication skills.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

UPS

Go to Apply

Share this job

Similar Jobs

Materials Management Warehouse Supervisor - Weekend Nights

Wells Enterprises • Le Mars, IA • 10h ago

Management & Administrative

Company: Wells Enterprises (a Ferrero Company) Functional Area: Logistics & Supply Chain The Role Responsible for day-to-day supervision of an assigned team of employees who perform specific tasks as part of operatio...

10h ago

Go to Apply

Market Grille Clerk

Hy-Vee Food Stores • Sioux City, IA • 15h ago

Management & Administrative

Sioux City #1, Hamilton Rd, Sioux City, IA Part time R257419 Additional Considerations (if any): Night & Weekend Shifts Required - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" an...

15h ago

Go to Apply

Service Desk Technician - Le Mars, IA

Wells Enterprises • Le Mars, IA • 3w ago

Management & Administrative

Company: Wells Enterprises (a Ferrero Company) Functional Area: IT The Role Responsible for supporting hardware and software on IT computer related devices for Wells Enterprises employees. Under general supervision, perf...

3w ago

Go to Apply

Administrative Asst

UnityPoint Health • Sioux City, IA • 3w ago

Management & Administrative

Area of Interest: Administrative and Clerical FTE/Hours per pay period: 1.0 Department: Administration- SLRMC Shift: 80/Days Job ID: 187463 Overview UnityPoint-St Luke's Full-Time Days M-F 8am-4:30pm The Executive Assist...

3w ago

Go to Apply

Retail Clerk

Palmer & Company • Sioux City, IA • 9h ago

Retail & Hospitality

Part Time Sales Sioux City, IA, US Salary: $15.00 Hourly Job Title: Retail Clerk Department: Candy Store Shift: 1st shift Employment Status: Non-Exempt Reports to: Candy Store Manager Position Summary The Candy Store str...

9h ago

Go to Apply

Flight Nurse

Global Medical Response, Inc. • Sioux City, IA • 9h ago

Hospital & Medical

IMMEDIATE HIRING! Part-Time Flight Nurse Career Opportunity Starting Range is $28.66-$49.63 per hour, Dependent on Experience $6,000 Annual Area Stipend Schedule requires one 24-hour shift per week Company paid crew hous...

9h ago

Go to Apply

HVAC Maintenance Tech (Heating, Ventilation and Air Conditioning Maintenance Technician)

JOHN GLEESON • South Sioux City, NE • 10h ago

Retail & Hospitality

South Sioux City Marriott Riverfront is seeking a skilled and experienced HVAC Technician to join our team for the PM shift. The selected candidate will be responsible for ensuring the comfort and safety of our guests th...

10h ago

Go to Apply

Retail Sales Associate

Harbor Freight Tools • Sioux City, IA • 4d ago

Retail & Hospitality

185180BRJob Description: A Retail Sales Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters and take pride in what you d...

4d ago

Go to Apply

Finance Mgr

UnityPoint Health • Sioux City, IA • 4d ago

Finance, Accounting & Banking

Area of Interest: Patient Services FTE/Hours per pay period: 1.0 Department: Financial Clearance Shift: Day Shift Monday-Friday 8:00am-4:30pm Job ID: 188430 Overview Location: Onsite- Sioux City, IA Shift/Hours: Full-Tim...

4d ago

Go to Apply

MEDICAL ASSISTANT (RIVERSIDE)

Sioux Land Community Health • Sioux City, IA • 3w ago

Hospital & Medical

Description MA (Medical Assistant) - Riverside 1 - Full-time (approximately 40 hours per week) Successful candidate must have solid experience & advanced knowledge of: High School diploma or GED, certification prefer...

3w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)