Job Title
Facilities Site Operations Manager
Job Description Summary
The Commercial Facility Manager is responsible for the overall leadership, management, and delivery of integrated facility services across a commercial client portfolio. This role oversees multiple service lines, which may include maintenance and engineering, janitorial services, grounds maintenance, office services, and vendor management.
The Commercial Facility Manager serves as the primary point of contact for the client, ensuring operational excellence, service delivery, financial performance, regulatory compliance, and a best-in-class occupant experience. The position is accountable for client relationship management, budget administration, P&L performance, vendor oversight, and the development of high-performing onsite teams.
Job Description
Key Responsibilities
Facility Operations Management
Direct and oversee all facility operations and service delivery programs across assigned commercial properties or accounts.
Manage integrated services that may include:
Maintenance and engineering operations
Janitorial and custodial services
Grounds and landscaping services
Office services and workplace support
Vendor and contractor management
Ensure facilities are maintained in a safe, compliant, and efficient manner while meeting client expectations and service level agreements (SLAs).
Monitor key performance indicators (KPIs) and implement continuous improvement initiatives to drive operational excellence.
Client Relationship Management
Serve as the primary client contact and trusted advisor for facility-related matters.
Build and maintain strong client relationships through regular communication, business reviews, and proactive issue resolution.
Understand client business objectives and align facility services to support those goals.
Manage client expectations and ensure a high level of customer satisfaction.
Financial & Business Management
Develop, manage, and monitor annual operating budgets.
Support account financial performance, including P&L management, forecasting, cost controls, and variance reporting.
Identify opportunities for operational efficiencies and cost savings.
Assist with contract administration, scope management, and other financial reporting requirements.
Vendor & Contract Management
Manage relationships with third-party vendors, suppliers, and service providers.
Ensure vendor performance meets contractual obligations, quality standards, and safety requirements.
Conduct regular vendor evaluations and support competitive bidding and procurement activities when required.
Leadership & Team Development
Lead, coach, and develop facility teams to achieve operational and business objectives.
Promote a culture of safety, accountability, customer service, and continuous improvement.
Conduct performance evaluations, workforce planning, and employee development activities.
Ensure adequate staffing and training to support service delivery requirements.
Safety & Compliance
Ensure compliance with all applicable safety regulations, environmental requirements, and company policies.
Support workplace safety programs and foster a strong safety culture.
Maintain accurate documentation related to inspections, compliance activities, and operational procedures.
Qualifications
Required Qualifications
Bachelor's degree in Facilities Management, Engineering, Business Administration, Construction Management, or a related field; equivalent experience may be considered in lieu of a degree.
5+ years of experience in facilities management, operations management, property management, or a related field.
Experience managing multiple facility service lines within a commercial environment.
Proven experience in client relationship management and customer-facing leadership roles.
Experience managing budgets, financial reporting, forecasting, and P&L responsibilities.
Demonstrated success leading and developing facility operations teams.
Strong knowledge of vendor management, contract administration, and procurement processes.
Excellent communication, organizational, problem-solving, and interpersonal skills.
Proficiency with facility management technologies, CMMS platforms, and Microsoft Office applications.
Preferred Qualifications
Experience managing integrated facilities management (IFM) services within commercial office, corporate, life sciences, healthcare, industrial, or mixed-use environments.
Professional facilities management certifications such as:
Facility Management Professional (FMP) - IFMA
Certified Facility Manager (CFM) - IFMA
Sustainability Facility Professional (SFP) - IFMA
Project management experience, including capital projects and workplace improvement initiatives.
Knowledge of building systems including HVAC, electrical, plumbing, life safety, and building automation systems.
Key Competencies
Client Focus
Financial Acumen
Operational Excellence
Leadership & Team Development
Strategic Thinking
Communication & Influence
Vendor Management
Problem Solving & Decision Making
Safety Leadership
Continuous Improvement
C&W Services is an Equal Opportunity Employer and is committed to creating a diverse and inclusive workplace.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job @type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 106,250.00 - $125,000.00
C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any @type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com . Please refer to the job title and job location when you contact us.
INCO: "C&W Services"
