Member Solutions-Collections

WorkSource Oregon • Albany, OR • 3h ago

At Central Willamette Credit Union, our five core values are more than
just word, they guide everything we do. We\'re dedicated to building
local loyalty, connecting with our community, and making life easier for
those we serve. To achieve this mission, we seek team members who are
passionate about helping others, adaptable to change, eager to learn,
and who enjoy a good laugh. As a Member Solutions Officer, you\'ll play
a key role in supporting our members who may be facing financial
challenges. Your compassionate and proactive approach will help guide
them toward solutions while protecting the Credit Union from potential
losses. You\'ll be well-versed in our policies and guidelines and stay
informed about laws and regulations related to collections. At least one
year experience is preferred. Discover a workplace where your efforts
make a real difference in our members\' lives and our community. Here,
you\'ll grow your career in a supportive, purpose-driven environment
that values your unique contributions. The Member Solutions Specialist
provides support to the Member Solutions Department in a manner that
conforms with the needs, policies, and procedures of the credit union;
while at the same time maintaining the best public relations possible
for the credit union, complying with all state and federal laws.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Repossessions, Asset Recovery,
Collections & Delinquency Management \' 75% \' Manage repossessed
assets, work with agents, and assist with sales. \' Process collateral
protection insurance claims, refunds, and charges \' Assist in
collecting delinquent loans and negative accounts. \' Prepare and submit
garnishment documents. \' \'Skip trace\' accounts as needed. \' Prepare
and file small claims cases. \' Work with collection agencies,
attorneys, and repossession agents. Legal & Compliance Responsibilities
\' 5% \' Initiate and maintain detailed records for bankruptcies,
write-offs, repossessions, and legal fees. \' Produce legal documents
for bankruptcy and legal collection processes. \' Ensure compliance with
Fair Debt Collection Practices Act and Credit Union policies. \' Attend
training and follow all regulatory policies. Member Interaction &
Account Management \' 10% \' Work with irate or unwilling members
professionally. \' Perform payments, payment adjustments, and
transactions for members. \' Assist members with credit correction
requests & disputes. \' Process Soldiers and Sailors Relief Act
requests. Team Collaboration & Communication \' 5% \' Cooperate and work
with co-workers as a team member. \' Accept incoming phone calls and
distribute correspondence (mail, faxes). \' Assist employees in
understanding policies, procedures, and practices. Reporting &
Documentation \' 5% \' Maintain and balance weekly and monthly GLs. \'
Prepare periodic reports on collection activities. \' Perform extensive
data entry with a high level of accuracy. \' Perform additional duties
as assigned.

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