Description
The Westin Tempe is looking for a FT - Capriotti's Sandwich Shop Lead Team Member to join our amazing Team!
**Hours/Shifts - AM/PM availability - including weekends and holidays
Summary of Benefits**
Team Member and Family Room Discounts for both Crescent Hotels and Resort and Marriott Hotels
Flexible Schedules
Career Growth & Development
Insurance Benefit Available for both Full Time and Part Time Team Members
401k Plan and Company Match Program
Vacation Pay / Sick Pay - Full Time and Part Time Team Members
Holiday Pay - Full Time Team Members
Amazing Recognition Programs/Giving Back - Community Outreach
Tuition Reimbursement
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
A Capriotti's Sandwich Shop Lead Team Member takes part in servicing our guests around our beautiful Hotel and you'll be part of a great team of helpful people who are passionate about delivering exceptional service. This task is to be handled in a friendly, courteous, timely, and professional manner resulting in an extremely high level of guest satisfaction.
A Capriotti's Sandwich Shop Lead Team Member is responsible for delivering exceptional guest service while preparing and serving both hot and cold food and light food offerings within the hotel café or market. This role includes leading the shop during a shift to ensure that the team is creating welcoming and elevated guest experience for hotel guests, visitors, and associates while maintaining cleanliness, product quality, and operational efficiency in accordance with brand standards.
ESSENTIAL DUTIES & RESPONSIBLITIES:
Welcome hotel guests and patrons in a warm, friendly, and professional manner consistent with hotel service standards
Delegate duties and assigning tasks to ensure the team members are prepared for guests.
Oversee food quality production of other for quality and standards
Responsible for training all team members and demonstrating all shop operations
Prepare and serve sandwiches and other café menu items according to established recipes and presentation guidelines
Accurately take guest orders and process transactions through the POS system
Maintain knowledge of hotel amenities, outlets, and local area information to assist guests when needed
Provide excellent hospitality and personalized service to enhance the guest experience
Ensure both the Shop and Cup of Joe Café, seating areas, counters, displays, and equipment remain clean, organized, and always stocked
Follow all food safety, sanitation, and brand standards related to food and beverage preparation and handling
Follow inventory management, restocking products, and notifying leadership of low inventory or maintenance concerns
Support opening and closing procedures, including cash handling and balancing responsibilities
Maintain quality and consistency of all beverages and food items served
Work collaboratively with Food & Beverage, Front Office, and hotel leadership teams to support overall hotel operations and guest satisfaction
Respond to guest concerns promptly and professionally and escalate issues when appropriate
Maintain professionalism, attendance, grooming, and uniform standards in accordance with hotel policies
REQUIRED QUALIFICATIONS & SKILLS:
Previous food service, café, hospitality, or food and beverage experience preferred
Hotel or resort experience suggested
Strong guest service and interpersonal communication skills
Ability to work efficiently in a fast-paced hospitality environment
Basic cash handling and POS experience preferred
Flexible schedule availability including mornings, evenings, weekends, and holidays
Ability to work independently while also functioning as part of a team
Passion for hospitality and creating memorable guest experiences
WORKING CONDITIONS & PHYSICAL REQUIREMENTS:
Ability to stand and walk for extended periods throughout shift
Ability to lift, push, pull, and carry up to 50 pounds occasionally
Ability to bend, reach, stoop, and perform repetitive hand motions
Ability to safely operate food and beverage equipment
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. The Company will provide reasonable accommodation to qualified individuals with disabilities in accordance with applicable law.
We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate where permitted by applicable law. Nothing in this job description alters the at-will nature of employment or limits the Company's right to modify duties at any time.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
