?? Come Be Part of an Award-Winning Team! ??
Great things are happening at My Place Hotel in Mitchell, SD, and were looking for a couple of amazing team members to join us! ??
Our team is proud to be recognized for excellence in service, cleanliness, quality, and community involvement. Now, were looking for the right people to help us continue that tradition!
If you enjoy working with people, making guests feel welcome, and being part of a team that takes pride in what they do, wed love to hear from you! We believe our people are what make our hotel special, and were excited to welcome new faces to our My Place family. ??
Job Summary
The front desk clerk's main responsibility is to ensure guest satisfaction.
The front desk clerk is also responsible for maximizing room revenues, in line with Venerts Hotel Management Inc.'s standards, by providing efficient and courteous front desk service.
Shifts
Hours are 3pm-11pm (can be discussed*) and every other weekend availability is a must.
Essential Functions
1.
Assist all guests in a sincere and courteous manner, whenever possible going the extra mile and doing whatever it takes to ensure guest satisfaction.
2.
Registers and processes guests promptly upon arrival and departure.
3.
Performs all guest accounting functions according to established hotel operating procedures to ensure all guest and house accounts are complete and accurate.
4.
Demonstrates a working knowledge of all services and facilities of the hotel, as well as
the local area, and effectively assists guests.
5.
Adheres to all established credit and inventory control procedures to minimize exposure to loss of revenue.
6.
Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
7.
Receives and processes telephone and walk-in reservations accurately to ensure guest satisfaction.
8.
Professionally and competently operates the telephone system according to Venerts Hotel
Management Inc.'s standards.
9.
Acts as manager on duty in the absence of the General Manager or Assistant Manager.
10.
Understands and applies all hotel safety and security procedures to maintain a secure and
safe environment for employees and guests.
