Job Title: Aftermarket Customer Service CoordinatorJob Description
The Aftermarket Customer Service Coordinator supports the aftermarket service team by acting as a central point of contact between customers, field technicians, parts departments, and internal stakeholders. This role focuses on coordinating service activities, dispatching technicians, managing customer service requests, and tracking open service jobs through completion and billing readiness. The position is ideal for a highly organized professional who thrives in a fast-paced environment and enjoys ensuring exceptional service delivery for critical customer operations.
Responsibilities
Coordinate daily field service schedules, including preventative maintenance, emergency service calls, repairs, and follow-up visits.
Serve as the primary contact for customers regarding scheduling, service status updates, parts quotes, and job completion details.
Manage customer service tickets from initiation through resolution, addressing customer concerns in a professional and timely manner.
Review technician service reports to verify accuracy, completeness, and proper documentation of work performed.
Coordinate parts quotes, monitor order status, and schedule return visits when additional parts or services are required.
Track open service jobs to ensure timely completion and readiness for invoicing and billing processes.
Partner closely with regional field service leaders, technicians, parts teams, billing departments, and customer stakeholders to maintain efficient service operations.
Maintain accurate records and service documentation within ERP, CRM, CMMS, or field service management systems.
Provide clear and proactive communication to customers, including status updates, follow-ups, and handling escalations when necessary.
Support billing activities by ensuring service jobs are properly documented and prepared for invoicing.
Collaborate with cross-functional teams to improve service coordination, parts tracking, and overall customer experience.
Essential Skills
Demonstrated experience managing customer service tickets and resolving customer disputes or issues.
Proven experience dispatching field service technicians and coordinating service schedules.
Strong customer communication skills, including the ability to provide detailed status updates and handle escalations professionally.
Ability to manage multiple service requests simultaneously in a fast-paced environment.
Experience tracking service jobs from initiation through completion and billing readiness.
Hands-on experience with ERP, CRM, CMMS, or dispatch systems for service coordination and documentation.
Experience with parts ordering, parts tracking, and coordinating service-related documentation.
Ability to work effectively with cross-functional teams, including technicians, leadership, parts, billing, and customer stakeholders.
Strong problem-solving abilities and customer relationship management skills.
Excellent written and verbal communication skills.
Additional Skills & Qualifications
Knowledge of field service operations and aftermarket support processes.
Experience working within ERP, CRM, CMMS, or field service management systems.
Ability to collaborate in a team-oriented environment where organizational and customer service skills directly impact operational success.
Comfort with extensive phone, email, and system-based coordination throughout the workday.
Interest in developing expertise in service operations, dispatching, and aftermarket support.
Work Environment
This is an onsite position in a professional office environment supporting field service operations within a stable manufacturing setting. The role is based in a fast-paced, team-oriented atmosphere with frequent interaction among customers, technicians, leadership, and internal departments. Work is performed primarily during standard business hours, with occasional need to support urgent customer service requests. The position involves extensive use of phones, email, and service management systems throughout the day. The organization offers the opportunity to join a growing aftermarket service operation, a highly visible role, and a collaborative culture where your coordination and customer service skills directly contribute to operational success.
Job Type & Location
This is a Contract to Hire position based out of Port Clinton, OH.
Pay and Benefits
The pay range for this position is $22.00 - $24.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Port Clinton, OH.
Application Deadline
This position is anticipated to close on Oct 23, 2026.
Workplace Type
This is a fully onsite position in Port Clinton,OH.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
