Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
About the team
The Managed Services team supports customers with payroll processing, service issue resolution, projects, and ongoing account needs. The team collaborates across functional areas to help customers receive accurate, timely, and high-quality payroll services.
About the role
The Account Representative III provides frontline support to clients using UKG Ready. This role manages an assigned portfolio of larger client accounts, helping clients resolve payroll, timekeeping, and HRIS questions and complete payroll-related work accurately and on time. The Account Representative III uses knowledge of payroll and HCM systems to support client needs, investigate issues, prepare reports, and coordinate project work. The role also requires continued learning about UKG Ready through training and self-study.
Duties & Responsibilities
Support an assigned portfolio of larger client accounts and respond to client questions and service requests.
Develop and maintain knowledge of UKG Ready's payroll, timekeeping, and HR applications to troubleshoot issues and guide clients.
Coordinate and perform complex payroll, salary, and benefit calculations and related processing and maintenance activities.
Prepare reports using payroll and HR data.
Respond to Zendesk tickets within the established 1.5-hour service-level agreement.
Accept and complete assigned project work.
Protect confidential client and employee information and follow applicable procedures and service standards.
Participate in team and client meetings using the communication practices established for the role.
Basic Qualifications
2 + years of experience in client support, customer service, account management, payroll, HR, or a related HCM environment.
Working knowledge of payroll and HR processes, including payroll processing, employee maintenance, earnings and deductions, taxes, and direct deposit.
Experience handling confidential employee, payroll, or client information.
Ability to use business software and prepare or review reports containing payroll or HR data.
Ability to manage client requests and complete work within established deadlines.
Preferred Qualifications
Experience supporting clients who use a payroll, HCM, HRIS, workforce management, or SaaS platform.
Experience with UKG Ready or Workforce Ready.
Knowledge of payroll compliance requirements.
Experience explaining technical or complex payroll and HCM topics to clients in clear, practical terms.
Strong organizational, communication, problem-solving, and prioritization skills.
Experience meeting ticket-response or other customer service-level targets.
Company Overview:
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
Equal Opportunity Employer
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\KnowYourRights\screen\reader\10_20.pdf)
UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com .
The pay range for this position is $42,600 to $61,300.. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG's benefits and rewards at https://www.ukg.com/about-us/careers/benefits
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
