Admin Manager Senior - Clinical Expediter
Apply Now
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job Summary
The Michigan Medicine Capacity Operations and Real-time Engagement Center (M2C2) is the hub for inpatient operations related to system capacity management in addition to monitoring of key patient quality and safety metrics. The Administrative Manager Senior plays a pivotal role in the center to remove barriers to inpatient progression through their expected length of stay, to improve patient access and to enhance quality of care using clinical expertise, leadership, situational and organizational awareness, and critical thinking skills. The Administrative Manager Senior works with other healthcare providers and patients in a respectful, collaborative, and supportive manner to achieve patient flow and safety priorities.
Responsibilities*
Responsible for providing leadership and professional expertise for UMH Capacity Management through leveraging the knowledge and skills of others; leads one of four Capacity Management teams which participates in the coordination of patient admissions, patient placement, patient progression and bed management activities on a shift-by-shift basis in order to timely and safely complete all system wide capacity management activities.
Incumbent manages the Clinical Expeditor (CE) team, one of the personnel teams within the department, and is cross trained to be able to manage all teams within Capacity Management and the associated workflows to implement the overall strategies and achieve the goals of the Capacity Management department. The scope of the Administrative Manager Sr. role will range from managing daily operations of the department teams to recommending strategic direction and providing leadership in the operational changes for the Capacity Management Department. Leads the Clinical Expediter team in the facilitation of inpatient care progression barriers and discharge delays through the use of alerts, Care Path notifications and escalations directly from staff and providers. Anticipates the team's workflow changes or defects, then proactively forecasts and plans new PDCA cycles with UMH clinical and operational leaders to address inpatient progression barriers and related Clinical Expediter workflows.
Incumbent is directly responsible for the Capacity Management CE team for all subordinate staff activities related to human resource management. Management duties include interviewing, selecting and training of employees; setting and adjusting their rates of pay and hours of work; monthly scheduling, planning and directing their work; appraising their productivity and efficiency for the purpose of recommending promotions or other changes in their status; handling their complaints and grievances and disciplining them when necessary. Management responsibilities include the authority to hire, fire, or promote assigned employees or make recommendations that are given particular weight.
Manages the administrative and operational objectives for the Capacity Management Department; incumbent has measurable impact on capacity management operational effectiveness, decision making around strategic initiatives, attainment of department/unit objectives, strategic service decisions related to internal and external customers and attainment of capacity management goals. Incumbent has an impact on strategic budgeting, controlling personnel costs, planning, and capacity management workflow and procedural changes.
This position is a senior manager for the Capacity Management Department and reports to the Capacity Management Administrative Director. Decisions, work results, and recommendations significantly impact others within the department. Bachelor's or master's degree and considerable professional experience with directly relevant prior capacity management, and supervisory or team leader experience is required.
Works closely and effectively with UMH leadership and Faculty leadership aligned with the assigned specific Capacity Management Team and related workflows. The CE Administrative Manager serves as the Capacity Management Department liaison and resource for, but not limited to, workflows related to removing barriers to mid-stay care progression and discharge, adherence to all Capacity Management related UMH PolicyStat policies, leadership including Nursing (specifically Care Management, House Supervisors and Unit Clerk leadership), Providers, and Logistic and Support Services. The CE Manager is also responsible for the creation and maintenance of standard operating procedures, ensuring the proper use of the CE Worklist and CE Care Path tools and all relevant MiChart workflows.
Under FLSA, this is the exempt job classification for this title. Incumbents in this position must meet the full criteria for exempt status: salary level, salary basis, and duties tests.
Required Qualifications*
Bachelor's Degree in a health discipline (such as Nursing, Social Work, Respiratory Therapy), health care administration or an equivalent combination of education and directly related experience
A broad, working clinical understanding of inpatient care progression
Coordination of services for inpatients including review and revision of plans of care
Coordinating resources to achieve inpatient care plan goals
Understanding inpatient discharge workflow, regulatory requirements, and workflows to reduce readmission.
A minimum of three years' experience in capacity management workflows is necessary
Extensive experience managing staff and services
Substantial years of demonstrated successful leadership, ability to integrate UMHS services, departments and segments, administer and manage change
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .
Additional Information
Supervision Received
Direction is received from the Associate Chief Medical Officer for Capacity Management and the Capacity Management Administrative Director, with a direct reporting relationship to the Capacity Management Administrative Director
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.
Job Detail
Job Opening ID
283728
Working Title
Admin Manager Senior - Clinical Expediter
Job Title
Admin Manager Sr Healthcare
Work Location
Michigan Medicine - Ann Arbor
Ann Arbor, MI
Modes of Work
Hybrid
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Exempt
Organizational Group
Um Hospital
Department
MM Capacity Management Admin
Posting Begin/End Date
9/30/2026 - 10/14/2026
Career Interest
Healthcare Admin & Support
Apply Now
