Receptionist Guest Services

AdventHealth • Orlando, FL • 2h ago

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

601 E ROLLINS ST

City:

ORLANDO

State:

Florida

Postal Code:

32803

Job Description:

Provides a consistently high level of service and satisfaction to patients and guests.

Answers phone calls using excellent telephone etiquette and responds to requests courteously, professionally, and efficiently.

Promotes a caring work environment by being courteous, thoughtful, and supportive of co-workers in a strong teamwork environment.

Uses computer skills to assist guests, patients, and the healthcare team with appropriate information.

Maintains up-to-date and thorough knowledge of the hospital(s) and ancillary locations, including associated phone numbers.

Knowledge, Skills, and Abilities:

Ability to understand guests' needs and respond to them in a proactive, courteous, professional, and efficient manner, as perceived by the customer

Excellent telephone etiquette and ability to read, write, and speak appropriately in English using good diction, and respond to guests' needs

Basic computer, typing, and fax machine knowledge

Ability to recognize, pronounce and find names and telephone/room numbers of patients, personnel, and physicians

Able to multitask and perform various job responsibilities simultaneously in a highly interactive environment, and provide a positive patient experience for patients, their families, and the community

Education:

High School Grad or Equiv [Required]

Work Experience:

Customer service management experience [Preferred]

Prior customer service experience [Preferred]

Additional Information:

Shift/Hours: Tuesday thru Saturday from 1:30pm- 10:00pm

Licenses and Certifications:

Basic Life Support - CPR Cert (BLS) [Preferred

Physical Requirements: (Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$15.84 - $25.34

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening , including fingerprinting, as required by state law.

Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse :

https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Administrative & Executive Services

Organization: AdventHealth Orlando

Schedule: Full time

Shift: Day

Req ID: 153876316

Go to Apply

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