Customer Service Representative

Robert Half • Reading, PA • 7h ago

Description

We are looking for a Customer Service Representative to support repair coordination activities for fleet units. This contract opportunity with potential for a permanent role is ideal for someone who can balance vendor communication, scheduling, and accurate record management in a fast-paced environment. The person in this role will help keep repair activity moving efficiently by monitoring service progress, updating records, and working across several business systems throughout the day.

Responsibilities:

Coordinate transportation arrangements for units moving to and from external repair providers.

Communicate regularly with vendors and internal branch or office teams regarding unit location, maintenance activity, and repair progress.

Track repair timelines closely and follow up promptly on status updates, delays, and approval needs.

Escalate outstanding repair issues when necessary to help prevent service interruptions and support timely resolution.

Maintain accurate documentation for maintenance events, repair updates, and current unit status in company systems.

Enter and update information across multiple platforms while managing ongoing communication with vendors and internal stakeholders.

Use tools such as AS/400, ServiceNet, Microsoft Excel, and Microsoft Access to support daily coordination and reporting tasks.

Provide organized administrative support that helps ensure repair records, schedules, and communications remain current and complete.

Requirements - Previous experience in customer service, service coordination, dispatch, or a similar support role.

Strong scheduling and follow-through skills with the ability to manage several open items at once.

Accurate data entry and record-keeping abilities with close attention to detail.

Clear written and verbal communication skills for working with vendors and internal teams.

Comfortable navigating multiple software applications during daily work activities.

Working knowledge of Microsoft Excel and the ability to learn business-specific systems quickly.

Strong organizational skills and the ability to prioritize tasks in a fast-paced environment. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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