Customer Service Representative

Robert Half • Wilmington, DE • 1h ago

Description

Job Summary

We are seeking a professional, dependable, and customer-focused Customer Service Representative to join our call center team in Wilmington, Delaware. This is a fully onsite role requiring attendance 5 days per week. The ideal candidate will have strong communication skills, a positive attitude, and the ability to handle a high volume of inbound and outbound calls while providing excellent service to customers.

Key Responsibilities

Handle a high volume of inbound and outbound customer calls in a professional and courteous manner.

Respond to customer inquiries regarding products, services, account information, billing, or general support needs.

Resolve customer issues efficiently and accurately while maintaining a high level of customer satisfaction.

Document customer interactions, concerns, and resolutions in the appropriate systems.

Escalate complex issues to supervisors or other departments as needed.

Follow call center procedures, scripts, and quality standards.

Meet performance goals related to call volume, response time, accuracy, and customer service.

Assist with follow-up calls, emails, or other communications as required.

Maintain up-to-date knowledge of company products, services, and policies.

Collaborate with team members and leadership to support overall service goals.

Requirements

Qualifications

High school diploma or equivalent required.

1+ years of customer service, call center, or contact center experience preferred.

Excellent verbal and written communication skills.

Strong listening, problem-solving, and conflict-resolution abilities.

Comfortable working in a fast-paced, high-volume environment.

Basic computer skills and ability to navigate multiple systems simultaneously.

Strong attention to detail and ability to document information accurately.

Reliable attendance and punctuality for a fully onsite schedule.

Ability to remain professional and empathetic when handling difficult customer interactions.

Bilingual skills with English/Spanish are a plus.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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