It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
As an Air Logistics Revenue Care Specialist, you will help ensure the financial accuracy of our air freight operations by reviewing shipment costs and revenue, resolving discrepancies, supporting billing activities, and identifying opportunities to improve processes. This role requires someone who can look beyond the numbers, investigate why something does not add up, and confidently work across teams to get issues resolved.
How you create impact
You will work closely with operational, customer care, finance, sales, and global teams to ensure shipment files are financially accurate and billing processes are completed correctly and efficiently.
Review shipment files, costs, rates, and revenue for accuracy before billing
Produce invoices and confirm expected gross profit and financial information
Perform Financial Status Log activities, including month-end closing responsibilities
Research billing discrepancies and determine whether charges, rates, or supporting information are incorrect
Review rate cards, spot quotes, service levels, and other supporting documentation to validate charges
Work with internal and global teams to resolve cost and revenue discrepancies
Coordinate with Operational Care regarding carrier, hauler, supplier, and third-party costs
Coordinate with Customer Care regarding charges billed to customers
Support resolution of invoice challenges and other financial discrepancies
Partner with Sales and Customer Care teams on credit limit adjustments as needed
Identify recurring issues and opportunities to improve processes rather than repeatedly correcting the same problems
Support automation and process-improvement initiatives within Revenue Care
Maintain accurate, timely, and high-quality financial data
Help ensure processes and working instructions are followed consistently
What we would like you to bring
You are analytical, comfortable working with financial information, and naturally inclined to investigate when something does not look right. You can work independently while also communicating confidently with people across different teams, even when they do not report directly to you.
2-5 years of relevant experience in freight forwarding, finance, accounting, billing, logistics, or a related environment
Understanding of basic accounting principles
Ability to review costs, rates, invoices, or other financial information and identify discrepancies
Strong critical-thinking and problem-solving skills
Process-driven mindset with an interest in continuous improvement
Confidence researching issues and following up with multiple stakeholders to reach a resolution
Strong organization and attention to detail
Ability to prioritize work and manage deadlines in a fast-paced environment
Strong written and verbal communication skills
Proficiency with Microsoft Office
Ability to learn financial and freight-forwarding systems and processes
Team-oriented approach with the ability to work effectively across departments
Experience in freight forwarding or finance is preferred. A degree in Finance, Business, Accounting, or a related field is also preferred; however, candidates with strong relevant experience and a demonstrated financial and analytical mindset are encouraged to apply.
This is a full-time, onsite position in Bensenville, Illinois , working primarily Monday through Friday. The team generally works an eight-hour day with flexible start times between approximately 7:00 AM and 9:00 AM . Some additional hours may occasionally be needed around month-end closing or other high-volume periods.
What's in it for you
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility.
This position has a salary range of $50,000 to $60,000 annually. Base pay is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.
Individual pay may vary within the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Artificial Intelligence (AI) tools may be used to assist in specific processes, such as screening applications and interview scheduling. These tools analyze information to support decision-making, but final decisions are made by human reviewers.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.
