Job Overview
We are seeking an experienced Customer Care Representatives to support members with health plan enrollments, benefits questions, eligibility verification, and account inquiries during a high-volume enrollment period. This position is ideal for individuals who thrive in a fast-paced call center environment, enjoy helping customers, and have experience meeting performance and quality metrics.
Responsibilities
Handle a high volume of inbound customer calls regarding health plan enrollment and benefits.
Educate members on available medical, dental, vision, and supplemental benefit options.
Assist customers with plan selection, enrollment changes, and qualifying life event requests.
Verify member eligibility and enrollment status.
Explain premiums, deductibles, copays, coinsurance, and out-of-pocket expenses.
Research and resolve customer concerns, escalating complex issues when necessary.
Accurately document customer interactions in CRM and enrollment systems.
Maintain HIPAA compliance and adhere to company policies and procedures.
Consistently meet quality, productivity, attendance, and customer satisfaction metrics.
Required Qualifications
Minimum 6 months of recent call center experience.
High school diploma or equivalent.
Experience working in a KPI-driven environment.
Strong customer service and communication skills.
Basic computer navigation and documentation skills.
Ability to manage multiple systems while assisting customers.
Ability to work in a fast-paced, high-volume environment.
Preferred Qualifications
Healthcare, health insurance, HMO, Medicare, or member services experience.
Knowledge of HIPAA compliance requirements.
Open enrollment experience.
Experience handling grievance or escalated customer issues.
Experience taking 60-80+ calls per day.
Experience with Epic, TalkDesk, or similar customer service platforms.
Strong research and problem-solving skills.
Training
Comprehensive on-site training program.
Initial training schedule: Monday-Friday, 8:30 AM to 5:00 PM.
Attendance during training is required.
Work Schedule
Candidates must be flexible to work business-required schedules, including:
Monday-Friday shifts between 8:00 AM and 8:00 PM
Potential weekend coverage as needed
What We're Looking For
We are seeking individuals who are interested in building a long-term career in healthcare customer service. Successful candidates are customer-focused, dependable, adaptable, and committed to delivering an exceptional member experience while maintaining high-quality standards.
Apply today to join a team dedicated to helping members navigate important healthcare decisions and providing outstanding customer support.
Job Type & Location
This is a Contract position based out of San Diego, CA.
Pay and Benefits
The pay range for this position is $25.00 - $25.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in San Diego,CA.
Application Deadline
This position is anticipated to close on Oct 9, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
