Customer Service Representative

Robert Half • Newark, NJ • 2h ago

Description We are looking for a Customer Service Representative to support warehouse-related customer interactions in Newark, New Jersey. This Long-term Contract position is ideal for someone who can balance service excellence with precise order and inventory coordination in a fast-moving operational setting. The role works closely with warehouse and administrative teams to keep customer requests, shipment details, and account records accurate and up to date.

Responsibilities:

Manage customer order activity from initial entry through updates, changes, and cancellations while resolving purchase order inconsistencies.

Respond to customer inquiries by providing timely details on shipment progress, stock availability, billing information, and expected delivery timing.

Partner with warehouse and operations staff to help ensure orders are picked, processed, and shipped correctly within required timeframes.

Maintain accurate data in warehouse and order management systems, including customer account details, transaction histories, and supporting documentation.

Examine shipping and receiving information, monitor deliveries, and investigate issues when quantities, timing, or paperwork do not align.

Create, review, and adjust invoices as needed, and work with finance teams to address billing concerns or required corrections.

Document product damage and related exceptions thoroughly, keeping clear records for follow-up and reporting purposes.

Produce routine inventory summaries and end-of-day customer updates while assisting with meetings, data entry, and other operational support tasks. Requirements - At least 2 years of customer service experience, with around 3 years preferred.

Background in warehouse operations, logistics, shipping and receiving, inventory support, or order processing is preferred.

Strong ability to use Microsoft Excel and standard business software with a high level of data entry accuracy.

Familiarity with warehouse management systems is an advantage.

Clear written and verbal communication skills with a detail-oriented, customer-focused approach.

Ability to organize competing priorities, solve problems efficiently, and meet deadlines in a fast-paced environment.

Comfortable working independently while also collaborating closely with warehouse, operations, and finance teams.

High school diploma or equivalent is preferred. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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