Back to Jobs search

Guest Service Agent - DoubleTree by Hilton Hotel San Jose

Hilton • San Jose, CA • 3h ago

Job Identification: 224457

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Part time

Salary $27.16 - 33.95/USD/Hourly

Equal Opportunity Employer EOE, including disability/vets

The Team at the DoubleTree by Hilton Hotel San Jose is currently seeking their next Guest Service Agent to join the team.

The ideal candidates will possess:

Availability to work a flexible schedule, including mornings, evenings, overnights, weekends, and holidays.

Strong English communication skills with guests, team members, and management, both in person and over the phone, including professional phone etiquette.

A genuine passion for hospitality and a commitment to delivering exceptional guest service.

Demonstrate a genuine passion for hospitality and a commitment to delivering exceptional guest service.

Possess strong problem-solving skills, remain calm and effective under pressure, and take ownership in resolving guest concerns while using good judgment and empowerment to create positive guest experiences.

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Guest Service Agent , you're not just ensuring a seamless check-in and check-out process - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance

Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately

Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room @types, rates, promotions, and local area information to assist with guest inquiries

Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue

Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program

Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)

Generous paid time off (PTO) - Recharge, relax, and take time for what matters most

Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered

Financial security for your future - Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we're more than a great place to stay-we're a great place to work.

Hilton

Go to Apply

Share this job

Similar Jobs

06 - Operations Maintenance Technician

Celestica • Fremont, CA • 1h ago

Retail & Hospitality

Req ID: 141246 Region: Americas Country: USA State/Province: California City: Fremont General Overview Functional Area: ENG - Engineering Career Stream: FAC - Facilities/Real Estate Engineering Role: Technical Support 3...

1h ago

Go to Apply

Temporary Food and Beverage Manager - Juniper Hotel Cupertino, Curio Collection by Hilton

Hilton • Cupertino, CA • 3h ago

Retail & Hospitality

Job Identification: 224614 Job Category: Food and Beverage Job Schedule: Full time Salary $37.99/USD/Hourly Equal Opportunity Employer EOE, including disability/vets Exceptional Hospitality Starts with You Picture yourse...

3h ago

Go to Apply

Assistant Housekeeping Manager - Signia by Hilton San Jose

Hilton • San Jose, CA • 4h ago

Retail & Hospitality

Job Identification: 224969 Job Category: Housekeeping and Laundry Job Schedule: Full time Salary $77,000/USD/Annually to $82,000/USD/Annually Equal Opportunity Employer EOE, including disability/vets Exceptional Hospital...

4h ago

Go to Apply

Senior Data Scientist, Strategic Modeling & Simulation

Apple • Cupertino, CA • 21h ago

Retail & Hospitality

Weekly Hours: 40 Role Number: 200666448-0836 Summary At Apple, many of the most consequential decisions are made long before products launch, features ship, or investments are approved. We are seeking a Senior Data Scien...

21h ago

Go to Apply

Engineering Supervisor - Juniper Hotel Cupertino, Curio Collection by Hilton

Hilton • Cupertino, CA • 1d ago

Retail & Hospitality

Job Identification: 224098 Job Category: Engineering, Maintenance and Facilities Job Schedule: Full time Salary $30.50-$32/USD/Hourly Equal Opportunity Employer EOE, including disability/vets Exceptional Hospitality Star...

1d ago

Go to Apply

Engineer - Juniper Hotel Cupertino, Curio Collection by Hilton

Hilton • Cupertino, CA • 1d ago

Retail & Hospitality

Job Identification: 224786 Job Category: Engineering, Maintenance and Facilities Job Schedule: Full time Salary $26.40/USD/Hourly Equal Opportunity Employer EOE, including disability/vets Exceptional Hospitality Starts w...

1d ago

Go to Apply

Seasonal Tax Delivery Manager, Individual Tax Services - Global Employer

Deloitte • San Jose, CA • 1d ago

Retail & Hospitality

This is a seasonal opportunity expected for the Spring 2027 (January - April) or other mutually agreeable period. Extensions may be available upon mutual agreement. Remote opportunities available. The role is designed fo...

1d ago

Go to Apply

Senior Software Engineer, Infrastructure, Google Workspace

Google • Sunnyvale, CA • 2d ago

Retail & Hospitality

Senior Software Engineer, Infrastructure, Google Workspace Share Senior Software Engineer, Infrastructure, Google Workspace corporatefare_ Google place Sunnyvale, CA, USA Mid Experience driving progress, solving problems...

2d ago

Go to Apply

Guest Service Agent - Embassy Suites Hotel Milpitas Silicon Valley

Hilton • Milpitas, CA • 2d ago

Retail & Hospitality

Job Identification: 223735 Job Category: Guest Services, Operations, and Front Office Job Schedule: Full time Salary $20.25/USD/Hourly Equal Opportunity Employer EOE, including disability/vets Embassy Suites by Hilton Mi...

2d ago

Go to Apply

Banquet Server - Juniper Hotel Cupertino, Curio Collection by Hilton

Hilton • Cupertino, CA • 2d ago

Retail & Hospitality

Job Identification: 221220 Job Category: Banquets Job Schedule: Part time Salary $18.70/USD/Hourly Equal Opportunity Employer EOE, including disability/vets Exceptional Hospitality Starts with You Picture yourself bright...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)