Guest Service Representative

Marriott • Newark, NJ • 1h ago

Additional Information

Job Number 26124491

Job Category Rooms & Guest Services Operations

Location 600 Routes 1 and 9 South, NEWARK NJ 07114, United States VIEW ON MAP (https://www.google.com/maps?q=600%20Routes%201%20and%209%20South%2C%20NEWARK%20NJ%2007114%2C%20United%20States)

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Pay Range: $24.84-$27.60 per hour

POSITION SUMMARY

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment @types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. ?We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

This position offers health care benefits, retirement benefits, earned paid time off (including sick leave where applicable), life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility waiting period, contribution, and other requirements and conditions.

At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.

Similar Jobs

Security Officer (Substitute) - New York Hilton Midtown

Hilton • New York, NY • 1h ago

Management & Administrative

Job Identification: 224779 Job Category: Safety and Security Job Schedule: Full time Salary $32.93 - $43.90/ USD/ Hourly Equal Opportunity Employer EOE, including disability/vets Property Name New York Hilton Midtown Exc...

1h ago

Go to Apply

Commercial Services Manager - New York Hilton Midtown

Hilton • New York, NY • 1h ago

Management & Administrative

Job Identification: 224714 Job Category: Sales and Marketing Job Schedule: Full time Salary $37/ USD/ Hourly Equal Opportunity Employer EOE, including disability/vets Exceptional Hospitality Starts with You Picture yours...

1h ago

Go to Apply

Armed Security Officer

Allied Universal • New York, NY • 2h ago

Management & Administrative

Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative...

2h ago

Go to Apply

Armed Security Officer

Metro One Loss Prevention Services Group • Bronx, NY • 2h ago

Management & Administrative

Armed Security Officer Show All Jobs Apply Show Map Location Main, Bronx, NY, 10458, United States Base Pay $40.00 - $45.00 / Hour Required Degree High school Manage Others No Minimum Experience 3 Years Maximum Experienc...

2h ago

Go to Apply

Social Media Account Manager

Robert Half • New York, NY • 2h ago

Management & Administrative

Description We are looking for a Social Media Account Manager to lead strategic social initiatives and strengthen digital engagement for a Long-term Contract position based in New York, New York. This role will shape cha...

2h ago

Go to Apply

Salesforce Life Sciences Cloud Senior Consultant

Deloitte • Morristown, NJ • 3h ago

Management & Administrative

Salesforce Life Sciences Cloud Senior Consultant Deloitte's Sales & Service practice partners with the world's leading life sciences companies to reimagine how their commercial, medical, and field organizations opera...

3h ago

Go to Apply

Salesforce Life Sciences Cloud Senior Consultant

Deloitte • New York, NY • 3h ago

Management & Administrative

3h ago

Go to Apply

Strategic Sourcing Consultant

Deloitte • Morristown, NJ • 9h ago

Management & Administrative

Drive supply chain transformation programs focused on manufacturing, operations, and digital enablement. In this role, you will help clients improve production efficiency, quality, visibility, and traceability across the...

9h ago

Go to Apply

Strategic Sourcing Consultant

Deloitte • New York, NY • 9h ago

Management & Administrative

9h ago

Go to Apply

Sales Operations Consulting Senior Manager

PwC • New York, NY • 9h ago

Management & Administrative

The Opportunity As a Sales Operations Senior Manager, you will specialize in providing consulting services focused on customer sales and service strategies. You will analyze customer engagement processes, develop sales a...

9h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)