DIVISIONAL MANAGER -OPERATIONS ($50-75M)

Navy Exchange Services (NEX) • Bethesda, MD • 2h ago

Title: DIVISIONAL MANAGER -OPERATIONS ($50-75M) Location: United States-Maryland-Bethesda Job Number: 26000396 Job Summary: Manages operational support functions. Works in conjunction with the management team to implement store programs control and reduce operating expenses while maximizing customer service and operational performance. Duties and Responsibilities: - Manages and coordinates store receiving, stocking, customer service, accounting, and front end operations. Audits policies and procedures to ensure effectiveness of operations. Supervises associates engaged in a variety of functions, i.e. accounting, janitorial, customer service, etc. engaged in store operational support functions. - Coordinates store staffing requirements and training programs. Develops and maintains work schedules, interviews and hires personnel, and monitors and controls payroll expenses. Ensures an effective, ongoing associate training program is in place to include new associate orientation, customer service, cash handling, merchandising programs, safety, loss prevention, etc. - Manages sales audit and cashier cage operation, cash collection, and control. Oversees the collection of accounting data, documents, and reports from operational areas and submission to the appropriate office for processing. - Receives and handles customer complaints; determines method for resolving issue. Identifies opportunities for increasing customer service and satisfaction. - Ensures the efficient operation of receiving and stock replenishment functions. - Prepares statistical reports and analysis on controllable expenses, i.e. payroll, supplies, janitorial, etc. Takes action to ensure expenses are managed to budget and sales trends. - Coordinates and manages main store maintenance and housekeeping requirements. - Carries out policy of courtesy and customer service. - Performs other related duties as assigned. TRAINING REQUIREMENT: Associate must receive Hazardous Material (HazMat) training within 90 days of hire per Department of Transportation regulations. Qualifications: A total of 5 years consisting of the following: GENERAL EXPERIENCE: 3 years' experience in administrative, professional, investigative, or other responsible work which enabled the applicant to gain a general knowledge of management practices and administrative processes; skill in dealing with others in person-to-person work relationships; and the ability to exercise mature judgment. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: 1 year of academic study, above the high school level may be substituted for 9 months of experience, up to a maximum of a 4 year bachelor's degree for 3 years of general experience. AND SPECIALIZED EXPERIENCE: 2 years of progressively responsible experience in administrative, supervisory, managerial, professional, or technical work that demonstrated the knowledge of management principles, practices, methods, and techniques. Knowledge of retail and/or service merchandising principles, procedures, and a combination of related activities in the areas of accounting, personnel, procurement, distribution management, and store operations. Job: Retail/Services Sales/Operations, Customer Service

Similar Jobs

Supply Chain Risk Management Analyst

ManTech • Springfield, VA • 1h ago

Management & Administrative

MANTECH seeks a motivated, career and customer-oriented Supply Chain Risk Management (SCRM) Analyst/All Source Analyst to join our team in Springfield, VA . Responsibilities include but are not limited to: Conduct daily...

1h ago

Go to Apply

Supply Chain Project Manager

Akamai Technologies, Inc. • Washington, DC • 1h ago

Management & Administrative

Do you want to help Akamai build a fast, intelligent, and secure network operating on the edge? Would supporting the biggest global network excite you? Join our Supply Chain Management Team We provide support for Akamai'...

1h ago

Go to Apply

Manager, Business Operations, International Services

American Red Cross • District of Columbia, District of Columbia • 2h ago

Management & Administrative

Statewide, DC Full time RC91483 Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the...

2h ago

Go to Apply

Senior Manager, Product Management - Cloud Runtimes & Operations Enterprise (CORE)

Capital One • Mclean, VA • 2h ago

Management & Administrative

Senior Manager, Product Management - Cloud Runtimes & Operations Enterprise (CORE) Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opport...

2h ago

Go to Apply

Survey Party Chief

Actalent • Woodbridge, VA • 2h ago

Management & Administrative

Job Title: Survey Party Chief Job Description The Survey Party Chief leads field survey crews and coordinates daily activities to ensure accurate, timely, and high-quality deliverables for a wide range of land surveying...

2h ago

Go to Apply

Survey Party Chief

Actalent • Woodbridge, VA • 2h ago

Management & Administrative

2h ago

Go to Apply

Operational Excellence Manager- Capital One Lounges - USA

Compass Group, North America • Sterling, VA • 3h ago

Management & Administrative

Flik Hospitality Group We are hiring immediately for a XXX position. Location : Note: online applications accepted only . Schedule : Open Availabity is Required &70% Travel Requirement : Must reside near Major Airpor...

3h ago

Go to Apply

Senior Administrative Assistant (Administrative Support Assistant III) Premium Products and Experiences

Capital One • Mclean, VA • 5h ago

Management & Administrative

Senior Administrative Assistant (Administrative Support Assistant III) Premium Products and Experiences Capital One is looking for an exceptionally bright, multitasking, and self-motivated experienced Administrative Supp...

5h ago

Go to Apply

Sales Manager-Group

Hyatt • Reston, VA • 8h ago

Management & Administrative

Description: Join One of Northern Virginia's Premier Convention Hotels Are you a relationship-driven hotel sales professional who thrives on winning new business, building lasting client partnerships, and exceeding reven...

8h ago

Go to Apply

REGIONAL MARKETING MANAGER

Compass Group, North America • Mclean, VA • 9h ago

Management & Administrative

Flik Hospitality Group Position Title: Regional Marketing Manager Salary: $105000 - $110000 / yr Other Forms of Compensation: 10% What makes FLIK click What makes FLIK click? Our people. The decisions, actions and attitu...

9h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)