Back to Jobs search

Head Teller - Kissimmee, FL (Gateway)

Trustco Bank • Kissimmee, FL • 1h ago

Active - Regular full-time

Clerical

Kissimmee, FL, US

Head Teller

Reports to: Branch Manager

FLSA Status: Non-Exempt | Supervisory Role: Yes

Why Join Us?

At Trustco Bank, we're committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member's contribution and offer a supportive, collaborative work environment. In this role, you'll have the opportunity to lead a talented team, make a positive impact in our community, and be rewarded for your success.

We believe that investing in our employees means investing in the future of our company. As a valued team member, you will be eligible for a generous compensation and benefits package that includes: medical, dental and vision insurance, a health savings account with an annual employer contribution, a 401(k)-retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more!

About the Head Teller Role

The Head Teller provides exceptional customer service while accurately and efficiently completing customer transactions. This role ensures adherence to all bank operational, security, compliance, and privacy policies, maintaining the highest standards of confidentiality. The Head Teller oversees daily teller operations, supervises teller staff, and ensures that branch cash handling procedures are followed.

Key Responsibilities

Deliver Outstanding Customer Service: Create a warm, professional, and efficient environment where every customer feels valued. Proactively understand their needs and confidently recommend Trustco Bank products that support their goals.

Leadership & Team Growth: Supervise, mentor, and coach tellers to ensure accuracy, efficiency, and exceptional service. Uphold strict compliance with all policies, acting as a role model. Oversee daily cash balancing and maintain detailed audit logs for accuracy. Manage cash shipments, including ordering, verifying, and distributing funds as needed.

Transaction Handling: Process a variety of customer transactions-deposits, withdrawals, loan payments, check cashing-with precision. Handle verification, money orders, bank checks, and receipts efficiently. Manage credit card payments, safe deposit access, ATM maintenance, and night deposits smoothly.

Reporting & Compliance: Prepare and submit detailed reports accurately and on time. Keep thorough transaction records in line with audit standards and regulations.

This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.

Qualifications

Required

High school diploma or equivalent.

Supervisory experience.

Strong customer service and cash-handling experience.

Excellent verbal communication and interpersonal skills in person, by phone, and via email.

Fluent in English; bilingual a plus

Access to reliable transportation

Strong organizational skills with the ability to manage multiple priorities.

Ability to work effectively in a collaborative team environment.

Willingness to participate in ongoing training and development.

Ability to lift 10-20 lbs., stand for extended periods.

Preferred

Bachelor's degree.

Previous banking or financial services experience.

Schedule

Full-time position with hours aligned to branch operations:

Mon -Thur: 8:30 AM - 5:00 PM

Fri: 8:30 AM - 6:00 PM

Sat: 8:30AM - 12:00 PM

Sun: Closed

Employees may need to remain 15-30 minutes after closing. Occasional travel for training, meetings, or branch support.

Equal Employment Opportunity Statement:

Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following:

Hiring, placement, upgrading, transfer, demotion or promotion Recruitment, advertising or solicitation for employment Treatment during employment Rates of pay or other forms of compensation Selection for training, including apprenticeship Layoff or termination

It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.

Similar Jobs

Executive Assistant (Finance)

NBC Universal • Orlando, FL • 46min ago

Finance, Accounting & Banking

JOB SUMMARY: Ensures a fluid work environment within the office of the Vice President(s) of Finance and the departments they support by performing administrative and office management duties. Uses initiative and good jud...

46min ago

Go to Apply

Head Teller - Kissimmee, FL (Pleasant Hill)

Trustco Bank • Kissimmee, FL • 1h ago

Finance, Accounting & Banking

Active - Regular full-time Clerical Kissimmee, FL, US Head Teller Reports to: Branch Manager FLSA Status: Non-Exempt | Supervisory Role: Yes Why Join Us? At Trustco Bank, we're committed to fostering a supportive and inc...

1h ago

Go to Apply

Senior Manager Finance

Robert Half • Orlando, FL • 1d ago

Finance, Accounting & Banking

Description We are looking for a Senior Manager Finance to lead financial planning, reporting, and operational analysis for a dynamic organization based in Orlando, Florida. This role will oversee budgeting, month-end an...

1d ago

Go to Apply

Complex Revenue Analyst - Hilton Orlando

Hilton • Orlando, FL • 1d ago

Finance, Accounting & Banking

Job Identification: 223894 Job Category: Revenue Management Job Schedule: Full time Equal Opportunity Employer EOE, including disability/vets Exceptional Hospitality Starts with You Picture yourself brightening someone's...

1d ago

Go to Apply

Senior Accounting Clerk - Hilton Orlando Buena Vista Palace

Hilton • Orlando, FL • 2d ago

Finance, Accounting & Banking

Job Identification: 224522 Job Category: Finance and Accounting Job Schedule: Full time Equal Opportunity Employer EOE, including disability/vets As a Senior Accounting Clerk, you're not just supporting the hotel's finan...

2d ago

Go to Apply

Contact Center Manger, Consumer Finance

Travel + Leisure Co. • Orlando, FL • 3d ago

Finance, Accounting & Banking

We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our ded...

3d ago

Go to Apply

Relationship Banker II - Florida Mall Branch

Regions Bank • Orlando, FL • 3d ago

Finance, Accounting & Banking

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place...

3d ago

Go to Apply

Relationship Banker I - Florida Mall Branch

Regions Bank • Orlando, FL • 3d ago

Finance, Accounting & Banking

3d ago

Go to Apply

Accountant

PCL Construction • Orlando, FL • 3d ago

Finance, Accounting & Banking

Accountant ?At Nassal/nFusion, a part of the PCL family of companies, you're not joining a workforce, you're joining a team that's shaping what's next. We pride ourselves on creating an environment where you're a valued...

3d ago

Go to Apply

Financial Management

Lockheed Martin • Orlando, FL • 3d ago

Finance, Accounting & Banking

Standard Job Description WHO WE ARE Lockheed Martin is a global leader in aerospace, defense, and technology solutions, dedicated to pushing the boundaries of innovation and shaping the future of the industry. With a ric...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)