Guest Service Agent - Kimpton Hotel Palomar Philadelphia

Kimpton Hotels & Restaurants • Philadelphia, PA • 3h ago

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

Some of your responsibilities include:

Review arrivals noting special requests, blocking rooms as needed.

Check in and out hotel guests in a confident, professional and friendly manner.

Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.

Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.

Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.

Follow established key control policy.

Ensure proper credit policies are followed.

Submit all lost & found articles accompanied by a completed lost & found report.

Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.

Verify credit limit report.

Monitor room availability throughout the day.

Review daily the selling status of the hotel using yield management system.

Attend department meeting once a month.

Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet.

What You Bring

High school diploma or general education degree (GED) required.

Previous experience in a Front Desk or customer-facing role is preferred.

Knowledgeable of immediate area, services, attractions, and events.

Flexible schedule, able to work evenings, weekends and holidays.

Work well under pressure, dealing with many arrivals and departures within a short period of time.

Familiar with hotel systems and operations, and the ability to enter in information accurately.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (https://ihg.scene7.com/is/content/ihg/IHG_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf) .

Be Yourself. Lead Yourself. Make it Count.

Similar Jobs

Part-Time Banquet Server - Kimpton Hotel Palomar Philadelphia

Kimpton Hotels & Restaurants • Philadelphia, PA • 3h ago

Retail & Hospitality

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel di...

3h ago

Go to Apply

Room Attendant

Hilton • Philadelphia, PA • 10h ago

Retail & Hospitality

Job Identification: 223569 Job Category: Housekeeping and Laundry Job Schedule: Full time Salary $17 USD/ Hourly Equal Opportunity Employer EOE, including disability/vets Exceptional Hospitality Starts with You Picture y...

10h ago

Go to Apply

Security Hilton Hotel

Allied Universal • Philadelphia, PA • 10h ago

Retail & Hospitality

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

10h ago

Go to Apply

District Sales Manager - Mid Atlantic

Danaher Corporation • Philadelphia, PA • 14h ago

Retail & Hospitality

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At SCIEX, one of Danaher's ( https://danaher.com/our-businesses ) 15+ operati...

14h ago

Go to Apply

OPERATIONS MANAGER (EVS) 2nd Shift - King Of Prussia, PA

Compass Group, North America • King Of Prussia, PA • 19h ago

Retail & Hospitality

Crothall Healthcare ?Salary: $60,000-$63,000 Other Forms of Compensation: Pay Grade: 10 Crothall Healthcare , a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services...

19h ago

Go to Apply

Wireless Retail Sales Associate - W5881

OSL Retail Services • Springfield, PA • 20h ago

Retail & Hospitality

Overview Ready to unlock unlimited earning potential?You will have unlimited earning potential with $17/hour base pay and uncapped commission! Employees earn $20/hour just hitting minimum expectations and top performers...

20h ago

Go to Apply

Seasonal Retail Sales Associate

Kohl's • Yardley, PA • 21h ago

Retail & Hospitality

About the Role In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent execution and operational efficiency. You will deliver speed of servi...

21h ago

Go to Apply

Seasonal Retail Sales Associate

Kohl's • Philadelphia, PA • 21h ago

Retail & Hospitality

21h ago

Go to Apply

Food Service Worker

Veterans Affairs, Veterans Health Administration • Philadelphia, PA • 21h ago

Retail & Hospitality

Summary This Food Service Worker position is located within the Nutrition & Food Service at the VA Medical Center in Philadelphia, PA-Corporal Michael J Crescenz Department of Veterans Affairs Medical Center. Respons...

21h ago

Go to Apply

GMS Buyer

System One • Ewing, NJ • 21h ago

Retail & Hospitality

Job Title: GMS Buyer Location: Ewing, NJ Type: Contract Compensation: $30.00 - $40.00 per hour Work Model: Hybrid (onsite Tuesday - Thursday, remote Monday and Friday) Hours: Monday - Friday, 8:30 AM - 4:30 PM Overview R...

21h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)