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Customer Service Representative

Kelly Services • Minden, NV • 6h ago

CUSTOMER SERVICE REPRESENTATIVE

Location: Minden, NV

Pay: $20.50-$26.00/hour

Schedule: Monday-Friday, 7:00 AM-4:00 PM

Employment Type: Permanent, Full-Time

Work Arrangement: Fully Onsite

JOB SUMMARY

Our client is seeking a Customer Service Representative to join their team in Minden, NV. This role is responsible for processing customer orders, responding to customer questions, handling account and billing activities, and coordinating with multiple internal departments to ensure customer needs are addressed accurately and efficiently.

RESPONSIBILITIES

Process customer orders by phone, email, online, mail, and fax

Accurately enter orders into the ERP system, schedule orders, and coordinate releases to Shipping

Answer customer questions regarding accounts, pricing, sizing, order status, and changes

Set up new customer accounts and assist with credit references and account follow-up

Handle invoicing, credits, credit adjustments, rebilling, and Return Authorizations

Work closely with Materials, Production, Inventory Control, Tech Support, and Shipping to resolve customer needs

Communicate order changes and updates to customers in a timely manner

Assist with month-end reporting and other administrative tasks

Provide backup coverage for the switchboard and front desk as needed

QUALIFICATIONS

2+ years of customer service experience

Experience in a manufacturing or production environment is a plus

Strong attention to detail and accurate data entry skills

Experience working in an ERP system

Solid Excel skills, including the ability to create spreadsheets using formulas

Strong written and verbal communication skills

Ability to manage multiple priorities, work under deadlines, and follow through on customer requests

Customer-focused and team-oriented approach

If you're looking for a stable customer service opportunity where you can work closely with customers and multiple internal teams, we'd like to hear from you!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job @type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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